Credit Operations Manager at Discovery Bank – Apply Now!

About Discovery

Discovery’s purpose is to make people healthier and enhance and protect their lives. As a company committed to innovation and impactful change, Discovery fosters a dynamic work environment that inspires self-driven, exceptional individuals to thrive.

Discovery Bank, a growing division of Discovery, aims to revolutionize banking with a full-service, tech-savvy model that focuses on healthier financial behavior. If you’re entrepreneurial, energetic, and thrive in fast-paced environments—this is the perfect opportunity to grow your career.

About the Role: Credit Operations Manager

Discovery Bank is seeking a Credit Operations Manager to lead and optimize our credit function. This critical role oversees daily operations, credit assessments, process enhancements, and customer satisfaction, ensuring we remain compliant while supporting performance excellence.

You will be responsible for building scalable systems, managing risks, analyzing data patterns, and developing operational strategies that enhance customer experience and credit quality.

Key Responsibilities

• Lead the end-to-end credit operations process including credit assessment, data analysis, and risk evaluation.

• Manage credit portfolios and resolve escalated client disputes and queries.

• Identify credit risk trends through data analysis and contribute insights to refine credit models.

• Create and manage operational strategies and implement continuous process improvements.

• Oversee SLA adherence, resource planning, and performance metrics across credit teams.

• Maintain regulatory compliance and mitigate operational risks through detailed risk registers.

• Build and nurture internal and external stakeholder relationships.

• Develop staff through Individual Development Plans (IDPs), structured training, and continuous mentoring.

• Promote a high-performance, values-driven culture that aligns with Discovery’s principles.

• Stay updated on credit risk and operational trends both locally and globally.

Required Qualifications & Experience

Minimum Requirements:

• Bachelor’s degree in Finance, Accounting, Economics, Law, or Business Management.

• FAIS accreditation.

• 5–7 years in credit operations and operational risk within financial services.

• At least 3–5 years of management experience.

Preferred:

• MBL, MBA, or MComm.

• Experience in risk/loss prevention in financial services or retail banking.

Skills and Attributes

• Strategic thinking and data-driven decision making.

• Excellent written and verbal communication.

• Proficient in business analysis, credit scoring, financial planning, and risk management.

• Strong analytical mindset and attention to detail.

• Leadership, coaching, and performance management capabilities.

• High emotional intelligence (EQ) and values-aligned conduct.

• Familiarity with financial compliance and banking regulatory requirements.

Why Join Discovery Bank?

You’ll work in an innovative, inclusive, and future-focused team where your contributions directly influence the bank’s success. If you’re a problem-solver who thrives in change and leads with purpose, Discovery Bank is the place for you.

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CV TIPS for Credit Operations Roles:

✅ Quantify your experience: Highlight metrics like portfolio sizes, reduced risk levels, or improved turnaround times.
✅ Emphasize leadership: Showcase your team management and training experience with clear examples.
✅ Demonstrate problem-solving: Use case studies to show how you resolved credit disputes or optimized processes.
✅ Include relevant tools: Mention credit scoring software, CRM systems, and analytics platforms you’ve used.
✅ Focus on compliance: Detail your knowledge of regulatory frameworks and how you’ve applied them.

🔗 Company Website: https://www.discovery.co.za