CRM Agent Role at Media24 in Cape Town | Apply Now!

🧾 Job Details

🏢 Company: Media24
📌 Job Title: CRM Agent
🏬 Division: Marketing and Subscriptions
📍 Location: Cape Town, Western Cape, South Africa
📄 Employment Type: Permanent
🕒 Experience Level: Entry Level
📅 Closing Date: 19 December 2025

🏢 About Media24

Media24 is one of South Africa’s leading media groups, delivering trusted news, digital platforms, and content solutions to millions of consumers daily. The organisation is driven by innovation, audience engagement, and a commitment to building meaningful relationships with customers across its media and subscription brands.

Joining Media24 means becoming part of a fast-paced, collaborative environment where customer experience and service excellence are central to business success.

🌟 Role Overview

Media24 is seeking a motivated and customer-focused CRM Agent to join its Customer Services team in Cape Town. This role is pivotal in strengthening customer relationships, improving product adoption, and driving long-term value through exceptional service delivery.

As the CRM Agent, you will act as a key point of contact for clients, ensuring their needs are understood, addressed, and supported while contributing to revenue growth and customer retention initiatives.

🎯 Key Responsibilities

Customer Relationship Management

• Build and maintain strong, professional relationships with customers

• Develop a deep understanding of customer structures, needs, and service requirements

• Communicate proactively with clients, including conducting product or system training sessions

• Increase customer awareness, engagement, and usage of Media24 products and services

Customer Support & Problem Resolution

• Assist customers with product, content, billing, and contractual queries

• Collaborate with internal departments to ensure timely and effective issue resolution

• Achieve and maintain first-call resolution targets

• Perform contract-related administrative tasks when required

Business Growth & Development

• Identify up-selling and cross-selling opportunities within the existing client base

• Provide feedback to internal teams on customer needs, challenges, and service gaps

• Contribute to revenue growth through enhanced customer engagement

• Achieve monthly performance objectives aligned with business goals

Performance, Compliance & Reporting

• Adhere to defined KPIs, service standards, and operational procedures

• Maintain accurate and up-to-date customer records within CRM systems

• Meet daily activity and call handling targets to sustain service levels

🧠 Minimum Requirements

Essential Qualifications

• Grade 12 (Senior Certificate)

• Written and spoken proficiency in Afrikaans and English

Required Experience

• Minimum 1 year experience in an inbound call centre environment

• At least 2 years experience in customer relationship management or account management

• Minimum 2 years experience within the financial or investment industry

Preferred Qualifications

• Financial or investment-related tertiary qualification

• Training or customer onboarding experience (advantageous)

🕘 Working Environment

• Standard office hours with potential weekend or irregular hours when required

• Fast-paced call centre environment

• Office-based role at Media24’s Cape Town premises

• Collaborative role working closely with product, content, development, sales, and support teams

📄 Best CV Tips for This Role

• Highlight CRM and account management experience clearly

• Emphasise inbound call centre and first-call resolution achievements

• Showcase experience within financial or investment-related environments

• Include examples of customer training or onboarding if applicable

• Demonstrate bilingual communication skills (Afrikaans and English)

⚖️ Employment Equity Statement

Media24 is committed to Employment Equity. In line with the company’s EE policy, preference will be given to suitably qualified candidates from designated groups.