CRM Executive at Aramex South Africa | Apply Now!

🏢 Company: Aramex
📍 Location: South Africa
💼 Job Type: Full-Time

📄 Job Summary

Aramex is seeking a skilled CRM Executive to manage customer relationships and support business growth through data-driven insights and effective use of our CRM system. If you’re customer-focused, results-driven, and have experience with supply chain services, this role offers you the opportunity to influence client retention and satisfaction on a strategic level.

🎯 Key Responsibilities

• Schedule business appointments and manage client portfolios

• Achieve and exceed individual sales targets

• Maintain and grow existing client relationships

• Promote additional supply chain services (Freight, Warehousing, etc.)

• Analyze customer needs and identify new opportunities

• Update Salesforce and call reports regularly

• Create and present customized proposals to clients

• Resolve client queries promptly and effectively

• Identify and escalate risks to existing business

✅ Qualifications & Experience

• Matric (Grade 12) minimum qualification

• Bachelor’s degree or equivalent work experience preferred

• 3+ years of corporate client portfolio management (5+ for senior level)

• Experience working with reputable corporates essential

• Proven track record of target achievement

• Knowledge of the supply chain industry advantageous

• Ability to negotiate and present to senior-level management

• Valid Code 08 driver’s license and own reliable transport

• Strong communication and interpersonal skills

🔧 Core Competencies & Behaviours

Skills & Attributes:

• Customer-centric mindset

• Strong attention to detail

• Excellent business acumen

• Confident communicator and presenter

• Analytical and process-driven

• Excellent time management and multitasking

• Collaborative and a team player

• Proficient in CRM tools, especially Salesforce

Leadership Behaviours:

• Builds strong cross-functional teams

• Drives accountability and results

• Embraces innovation and simplification

• Focuses externally on market and customer needs

• Operates with a growth mindset and inclusive leadership

💡 CV Tips for This Role

• Highlight CRM tools: Showcase your experience with Salesforce or similar platforms.

• Show your numbers: Provide clear examples of sales targets met or business grown.

• Detail supply chain experience: Include any roles related to logistics, warehousing, or freight.

• Mention stakeholder engagement: Emphasize your presentation and negotiation experience with senior clients.

• Tailor for leadership traits: Showcase collaboration, innovation, and strategic thinking.

Website: http://www.aramex.com

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