🏢 Company: Aramex
📍 Location: Cape Town, Western Cape, South Africa
🗓️ Posting Start Date: 12 December 2025
💼 Employment Type: Permanent
🏭 Industry: Logistics / Supply Chain
⚙️ Job Functional Area: Customer Relationship Management

About the Company

Aramex is a leading global logistics and supply chain company dedicated to providing innovative solutions to meet customer needs. With a focus on reliability, efficiency, and customer satisfaction, Aramex offers a dynamic and professional environment where employees can grow their careers and make a real impact in the logistics industry.

Purpose of the Role

The CRM Executive at Aramex is responsible for managing and strengthening client relationships using the company’s CRM systems. The role focuses on improving customer satisfaction, retention, and loyalty while supporting marketing initiatives and revenue growth.

You will play a critical role in analyzing customer data, identifying business opportunities, and providing exceptional client service to drive overall business success.

Key Responsibilities

Schedule business appointments with your client base.
Achieve individual targets while maintaining existing business relationships.
Identify opportunities to expand the client base and increase revenue through additional supply chain products.
Establish and understand customer needs to develop tailored solutions.
Update Salesforce and call reports accurately and on time.
Prepare and present proposals and presentations to clients.
Respond effectively to client queries and escalate potential threats to business.

Requirements – Experience & Education

• Minimum Matric (Grade 12) qualification

• Bachelor’s degree or similar qualification and/or equivalent experience

• 3 years corporate experience managing client portfolios (5 years for senior positions)

• Proven track record of meeting or exceeding targets

• Experience with reputable corporates preferred

• Understanding of supply chain, freight, international logistics, and warehousing is advantageous

• Strong presentation and negotiation skills at senior management level

• Valid Code 08 driver’s license and reliable transport

• Excellent communication skills – verbal, written, and interpersonal

Skills & Competencies

🧩 Problem Solving – Identify and resolve client issues effectively
📅 Organization & Planning – Manage appointments, follow-ups, and CRM updates
🤝 Customer Focus – Maintain excellent client relationships
💬 Communication Skills – Clearly convey proposals and presentations
🌐 Interpersonal & Relationship-Building Skills – Build trust and loyalty with clients
💡 Creative Thinking – Develop innovative approaches to client engagement
🎯 Customer Service Orientation – Ensure satisfaction and retention

CV & Application Tips

• Highlight Achievements: Show measurable results in client acquisition, retention, or revenue growth.

• CRM Experience: Clearly indicate familiarity with Salesforce or other CRM systems.

• Customer Focus: Emphasize client management skills, problem-solving, and service orientation.

• Communication Skills: Showcase examples of presentations, proposals, or negotiations.

• Professional Presentation: Keep your CV concise, structured, and tailored to corporate client management roles.

Employment Equity Statement

Aramex is committed to building an inclusive workplace that reflects South Africa’s diverse demographics. All qualified applicants will receive consideration regardless of race, gender, age, or disability.