Customer Account Consultant at Pepkor – Apply Now!

Are you passionate about customer care, collections, and achieving results in a vibrant contact centre environment? Pepkor Speciality is on the lookout for a Customer Account Management Consultant to join our dynamic CFS Call Centre team in Johannesburg. This is your opportunity to build a rewarding career while making a positive difference in customers’ lives.

🧩 Key Responsibilities:

✔️ Customer Engagement – Interact with customers to gather essential information and obtain a Promise to Pay.
✔️ Customer-Centric Communication – Handle all client interactions with professionalism, empathy, and accuracy.
✔️ Target Achievement – Meet or exceed arrears collection goals and compliance standards.
✔️ Team Collaboration – Work closely with your team to ensure performance and service excellence.
✔️ Task Management – Organise and prioritise tasks efficiently within a high-volume environment.

📚 What You Need to Succeed:

✅ Knowledge:

• Understanding of Pepkor Lifestyle policies, systems, and collections processes

• Familiarity with the National Credit Act (NCA), Consumer Protection Act (CPA), and other relevant legislation

• Proficiency in Microsoft Office and contact centre applications

✅ Skills:

• Excellent telephone etiquette and strong negotiation skills

• Clear and confident verbal and written communication

• High emotional intelligence and the ability to manage conflict

• Numerical aptitude and great attention to detail

🌟 Why Work at Pepkor Speciality?

At Pepkor, we offer more than just a job. You’ll join a culture of performance, innovation, and growth. Enjoy working in a fast-paced, people-focused environment where your skills and dedication are valued and rewarded.

💼 Job Category:

Customer Service | Contact Centre

🔗 Find similar jobs at:

👉 https://careerjunctionza.co.za/jobs/

📝 CV TIPS for Call Centre & Customer Account Roles:

✅ Showcase communication skills – Mention roles that required regular client interaction.
✅ Highlight collections experience – Include KPIs, targets, or achievements in past roles.
✅ Include technical competencies – Especially CRM systems, Microsoft Excel, and call centre platforms.
✅ Use measurable success metrics – E.g., “Reduced outstanding arrears by 15% in 3 months.”
✅ Tailor your CV to the role – Use keywords like “collections,” “customer engagement,” “compliance,” and “Promise to Pay.”

🌐 Company Website:
https://www.pepkorspeciality.co.za