JD Group
About Pepkor Lifestyle 🌟
Pepkor Lifestyle is a dynamic and innovative leader in the financial services industry, offering various solutions for customers across South Africa. With a commitment to providing excellent service and support, we are always looking for passionate individuals to join our team. We offer exciting opportunities for those eager to grow and develop their careers in the finance sector.
Job Purpose 🏢
As a Customer Account Management Consultant in the CFS Call Centre, you will be responsible for engaging with customers in a compliant, customer-centric manner. Your main task will be to secure a Promise to Pay, ensuring that collection and arrears targets are met effectively and efficiently. This is an excellent opportunity for a recent graduate or anyone looking to build a career in financial services while gaining valuable hands-on experience.
Key Responsibilities ✔️
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📞 Customer Engagement: Communicate effectively with customers to obtain the necessary information.
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🤝 Customer-Centric Approach: Handle all interactions with professionalism and care, ensuring customers’ needs are met.
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💼 Teamwork & Self-Management: Work collaboratively with the team while managing your tasks and time efficiently.
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💳 Achieve Targets: Focus on meeting collections and arrears targets in line with company objectives.
Competency Requirements 🧠
Knowledge:
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💼 Familiarity with JD Group policies, processes, and systems.
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📜 Understanding of relevant legislation (e.g., CPA, NCA).
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💻 Proficiency in Microsoft Office and relevant financial systems.
Skills:
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📞 Telephone Etiquette: Strong phone communication and negotiation skills.
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📝 Communication: Excellent written and verbal communication.
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💡 Conflict Management: Strong emotional intelligence and conflict resolution skills.
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🔢 Numeracy: Attention to detail and business numerical skills.
Behaviors:
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🔑 Integrity: High level of personal integrity and resilience.
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⚡ Energy & Drive: Self-motivated with a customer-focused mindset.
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🌍 Diversity Engagement: Ability to engage with and influence people from diverse backgrounds.
Minimum Qualifications 🎓
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📜 Matric Certificate or a Diploma/Degree in Customer Service, Business Communication, or a related field.
Why Join Pepkor Lifestyle? 🌟
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🌱 Career Development: Gain valuable experience and grow professionally in a supportive work environment.
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🏢 Dynamic Work Culture: Work in a fast-paced, energetic environment with a team that values innovation and collaboration.
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💰 Competitive Salary & Benefits: Enjoy a rewarding career with attractive benefits.
How to Apply 📝
Ready to take the next step in your career? Apply now to join Pepkor Lifestyle as a Customer Account Management Consultant. Be sure to follow the application process and submit your CV for consideration.
Apply now at…https://pepkorlifestyle.simplify.hr/Vacancy/126906
Find similar jobs at: https://careerjunctionza.co.za/jobs/
TIPS for CV related to this post:
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Highlight any relevant qualifications such as a diploma or degree in customer service or business communication.
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Emphasize your experience with customer engagement, collections, or call center environments.
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Showcase your ability to handle conflict, manage customer relationships, and achieve targets.
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Include any specific experience with Microsoft Office and financial systems.
