Customer Care Representative Role | Apply Now!

Job Details

📍 Location: Johannesburg, South Africa
🏢 Company: Ria Money Transfer (Euronet Worldwide, Inc.)
💼 Job Title: Customer Care Representative
🕒 Employment Type: Full-Time
🏢 Work Arrangement: Onsite (Hybrid support when required)
🆔 Requisition ID: 12146

About Ria Money Transfer

Ria Money Transfer provides innovative financial services including global money transfers, currency exchange, mobile top-ups, bill payments, and check cashing services. With over 600,000 locations worldwide, Ria’s mission is to open ways for a better everyday life by empowering individuals, families, and communities—one transaction at a time.

Role Purpose

The Customer Care Representative will serve as a key point of contact for agents and customers, providing accurate information regarding money transfer transactions and resolving queries efficiently and professionally. The role requires strong communication skills, attention to detail, and a customer-first mindset within a fast-paced service environment.

Key Responsibilities

• Assist agents and end customers (senders and beneficiaries) via telephone and email

• Resolve customer queries, complaints, and transaction-related concerns

• Review and correct data for incorrectly processed transactions

• Maintain ongoing communication with correspondent agents in destination countries

• Liaise with the accounting department to reconcile and process refunds for cancelled transactions

• Ensure all customer interactions are handled professionally and in line with service standards

• Accurately document and update case information on internal systems

Position Requirements

Minimum Qualifications

• Completed high school or college qualification

Experience

• At least one year of experience in customer service or a call centre environment

Skills & Competencies

• Good working knowledge of MS Office and internet-based systems

• Excellent verbal and written communication skills

• Strong customer orientation and problem-solving ability

• High attention to detail and accuracy

• Ability to work effectively as part of a team

• Flexibility to work after-hours, weekends, and rotational schedules

• Reliable high-speed internet connection for remote work when required

• Additional language proficiency (advantageous)

Perks & Benefits

• Extra leave above standard entitlement

• Birthday leave

• Hybrid work schedule when operationally required

• Growth and development opportunities

• Corporate gatherings, team-building events, and employee engagement activities

CV Tips for This Role

• Highlight customer service or call centre experience, especially within financial services

• Showcase strong communication and problem-resolution skills

• Mention experience handling transaction queries or complaints

• Include any additional language skills and system exposure

Company Policy

Ria Money Transfer is an equal opportunity employer. The company celebrates diversity and is committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, gender, disability, or any other protected status.