Customer Engagement Platform Specialist | Apply Now!

Full-time

Hollywoodbets

Customer Engagement Platform Specialist | Hollywoodbets

📍 Location: Umhlanga, Durban, KwaZulu-Natal, South Africa
🗓 Job Type: Full-Time | Permanent
🏢 Company: Hollywoodbets

Website: https://hollywood.simplify.hr/

🧠 About Hollywoodbets

Being a part of the Hollywoodbets Purple Team means joining one of South Africa’s biggest success stories. From our humble beginnings in Durban, we’ve expanded across Africa and the United Kingdom—ready to take on new global challenges. At Hollywoodbets, not even the sky is the limit!

🎯 Role Overview

We’re hiring a Customer Engagement Platform Specialist who will be the operational bridge between marketing, product, BI, and platform vendors. This role involves managing CRM tools, driving performance improvements, and ensuring seamless implementation of customer engagement strategies.

🛠 Key Responsibilities

  • Maintain active communication with CRM platform vendors

  • Coordinate platform roadmaps with internal customer strategies

  • Track SLAs, support tickets, and vendor performance

  • Escalate and resolve technical issues

  • Manage integration and documentation of platform systems

  • Plan and QA test new features and platform modules

  • Develop and present monthly performance scorecards

  • Train internal teams and document all SOPs

  • Monitor competitor CRM activities in the iGaming space

  • Handle any additional related duties

🧩 Requirements

  • 3–5 years’ experience managing SaaS platforms, CRM tools, or engagement systems

  • Strong understanding of API-based systems, ticketing systems, and BI tools

  • Valid driver’s license

Bonus:

  • Degree or diploma in Project Management, Marketing, or IT

🧠 Traits We Value

  • Excellent communication and interpersonal skills

  • Strong analytical and problem-solving abilities

  • Ability to manage pressure in a fast-paced environment

  • Attention to detail with strong organisational skills

  • Technically savvy and documentation-oriented

  • Ability to manage multiple stakeholders

🎁 Benefits of Joining Hollywoodbets

  • Work with an authentic, passionate team

  • Opportunity to grow within a high-performance culture

  • Thrive in a dynamic and fast-paced environment

⚠️ Important Notes

Only shortlisted candidates will be contacted. If you don’t hear from us within 30 days, please consider your application unsuccessful.

📄 CV Tips for This Role

🎯 Highlight CRM & Platform Experience

  • List specific CRM or engagement platforms you’ve used (e.g., Salesforce, HubSpot, Braze, Intercom).

  • Mention how you improved user engagement or streamlined workflows using these tools.

  • Showcase experience with API-based integrations or system automation.

🛠 Emphasize Technical Skills

  • Include technical tools (e.g., ticketing systems like Jira or Zendesk, BI tools like Power BI or Tableau).

  • Demonstrate your familiarity with SaaS platforms, integrations, or vendor management.

📈 Show Metrics & Impact

  • Use numbers to quantify success (e.g., “Reduced platform downtime by 20%” or “Improved campaign delivery efficiency by 35%”).

  • Briefly describe any platform optimization projects or rollouts you’ve led or supported.

🧠 Showcase Soft Skills

  • Strong communication, problem-solving, and stakeholder management are critical—provide examples.

  • Include experience working cross-functionally with teams like Marketing, Product, and IT.

📚 Education & Certifications

  • Mention any relevant qualifications (e.g., BCom Marketing, IT diploma, Project Management courses).

  • Bonus: Add certifications in CRM, CX, project tools (e.g., Salesforce Admin, PMP, Agile).

🔎 Find similar jobs at: https://careerjunctionZA.co.za/

To apply for this job please visit hollywood.simplify.hr.