Sasria SOC Limited
Are you a recent graduate with a passion for customer experience and a keen interest in the insurance industry? Sasria is offering an exciting Customer Experience (CX) Internship that will give you hands-on exposure and training in customer care and service operations. Based in Sandton, this opportunity will provide you with valuable insights into customer experience (CX) initiatives, data management, and stakeholder coordination.
Key Responsibilities:
✅ Administrative Support
- Provide essential administrative support to the Customer Care team, including document preparation, scheduling meetings, and keeping accurate records of customer complaints and queries.
- Assist in resolving customer queries related to their service experience, particularly in the claims process.
- Help prepare CX reports, presentations, and insights based on customer data, and ensure that tasks are completed within agreed timelines.
- Record minutes from meetings and support with ongoing CX initiatives.
✅ Operational Support
- Ensure that all complaints and escalations are captured and tracked through the Complaints Management System.
- Analyze customer complaints and trends to identify root causes and assist in developing solutions to improve customer service.
- Support the Customer Care Specialist in refining claims handling processes and identifying process improvements for enhanced efficiency.
- Monitor and track the resolution of customer complaints, ensuring that best practices are implemented to improve the customer experience.
✅ Customer Experience Research & Best Practices
- Conduct research into industry trends and best practices for customer experience improvement.
- Assist in the development and execution of internal training initiatives to promote service excellence across teams.
- Help track CX initiatives and follow up on action items to ensure implementation.
✅ Career Management & Development
- Work closely with your manager to identify individual development areas and create a career development plan to address them.
✅ Ad-hoc Tasks
- Provide additional support as needed by your line manager, ensuring that customer experience and claims processes run smoothly.
Minimum Requirements:
✔ Qualifications
- A Bachelor’s degree in Business Administration, Marketing, Customer Experience, Communication, Psychology, Consumer Behaviour, Data Analytics, or Business Analytics.
✔ Experience
- No prior post-graduate experience required. This role is suitable for recent graduates looking to gain practical experience in customer experience and service operations.
Key Skills & Attributes:
🌟 Analytical Skills
- A strong ability to analyze customer complaints, identify trends, and assist in implementing process improvements.
🌟 Communication Skills
- Excellent written and verbal communication skills, including the ability to coordinate with internal and external stakeholders.
🌟 Attention to Detail
- A keen eye for detail to ensure all customer queries and complaints are documented accurately and followed up efficiently.
🌟 Team Player
- A collaborative team member who thrives in a fast-paced environment and is passionate about improving the customer experience.
Why Sasria?
Joining Sasria means becoming part of a company dedicated to customer satisfaction and service excellence. This internship will give you an opportunity to work with industry professionals in a dynamic and supportive environment. Sasria is committed to your career growth and development, and this internship could be your first step toward a successful career in customer experience or claims management.
How to Apply:
If you’re a motivated graduate eager to gain hands-on experience in the customer care space, apply now for the Customer Experience (CX) Intern position at Sasria. This is your chance to develop valuable skills in customer service operations while contributing to the success of a leading insurance company.
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CV Tips for this Role:
When applying for the Customer Experience (CX) Intern role at Sasria, ensure your CV highlights the following:
- Education: List your degree, particularly focusing on relevant fields such as Business Administration, Marketing, or Data Analytics.
- Relevant Skills: Emphasize skills related to customer experience, data analysis, communication, and administration.
- Internship/Project Experience: If applicable, showcase any academic projects or internships where you gained customer-facing experience, handled data, or performed administrative tasks.
- Analytical Ability: Highlight your ability to analyze data and provide insights, as this is a key aspect of the role.
- Attention to Detail: Provide examples of how you demonstrated meticulous attention to detail, whether in academic work, previous internships, or volunteer roles.
Best of luck with your application! We look forward to seeing your passion for customer experience shine through your CV.
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