Customer Service Administrator – Apply Now!

📍 Location: Midrand, Gauteng
🏢 Department: Customer Services
🕒 Job Type: Full-time, Office-based
💰 Reference: R1517443

🌟 About the Role

This position is ideal for a detail-oriented individual who thrives in a structured, fast-paced environment. As a Customer Service Administrator, you will be the operational backbone of customer interactions, ensuring orders are processed accurately, client records remain up to date, and SAP entries reflect real-time performance. Your contributions will directly support business continuity in the pharmaceutical and diagnostics sector — a field where precision is critical.

🛎️ Key Responsibilities

Customer Account Management

• Maintain accurate, complete, and compliant customer account details.

• Update client profiles and track changes across systems.

SAP Operations

• Process sales orders, track inventory, and generate required reports using SAP.

• Maintain data integrity across all SAP modules used by the department.

Customer Support & Issue Resolution

• Respond to customer inquiries professionally and promptly.

• Resolve order, product, and service issues while ensuring customer satisfaction.

Order Processing & Fulfilment

• Ensure on-time and error-free order placement and fulfilment.

• Monitor order flow to prevent delays or inaccuracies.

Reporting & Analysis

• Track sales performance, client activity, and inventory levels.

• Provide regular reports to internal teams for operational planning.

Cross-Functional Collaboration

• Work closely with sales, logistics, finance, and regulatory teams.

• Ensure alignment and efficient workflow across departments.

Compliance & Quality

• Follow pharmaceutical industry standards and internal company policies.

• Maintain confidentiality and adhere to SOPs at all times.

Continuous Improvement

• Recommend process enhancements to boost efficiency and service quality.

• Identify system gaps and propose solutions for SAP-related improvements.

🎓 Qualifications & Experience

• Bachelor’s degree in Business Administration, Information Technology, or a related field.

• Minimum 2 years’ experience in customer service or account management.

• Strong background in SAP, especially in order processing and reporting.

• Pharmaceutical or healthcare industry experience is highly advantageous.

🧠 Skills & Competencies

• Proficiency in SAP modules related to orders, inventory, and reporting.

• Excellent written and verbal communication skills.

• Strong problem-solving abilities and analytical thinking.

• High accuracy, attention to detail, and professional responsiveness.

• Team-oriented mindset with the ability to collaborate effectively.

🌍 Why Join IQVIA?

• Be part of a global leader in clinical, commercial, and data-driven healthcare innovation.

• Work in a high-impact environment where your contribution supports better patient outcomes.

• Enjoy opportunities for career growth and continuous learning.

• Access competitive compensation and employee benefits.

📄 CV Tips for This Customer Service Administrator Role

• Emphasize your SAP experience clearly, listing specific modules or functions you’ve worked with.

• Include metrics such as order processing volume, error reduction achievements, or resolution time improvements.

• Highlight any pharmaceutical or healthcare industry exposure, even if indirect.

• Showcase communication and problem-solving strengths with short examples.

• Add any customer service or SAP-related certifications to strengthen credibility.

• Structure your experience by focusing on accuracy, speed, and collaboration, as these are core to the role.

🤝 Equal Employment Commitment

IQVIA is committed to fostering an inclusive, diverse, and equitable workplace. We do not discriminate based on race, gender, ethnicity, disability, age, religion, sexual orientation, or any other protected category. All qualified candidates are encouraged to apply.