Customer Service Advisor at Concentrix | Apply Now!

🧾 Job Overview

💼 Job Title: Customer Service Advisor
🏢 Company: Concentrix South Africa
📍 Location: Cape Town, Western Cape, South Africa
🏬 Work Type: On-site
⏰ Employment Type: Full Time
💰 Basic Salary: R8,500 per month (excluding incentives)

🏢 About Concentrix

Concentrix is a global leader in customer experience, technology, and digital solutions, powering some of the world’s most recognised brands. With over 550,000 employees across more than 70 countries, Concentrix delivers innovative, human-centred solutions that drive meaningful outcomes for clients and customers alike.

In South Africa, Concentrix is known for its vibrant workplace culture, strong employee support systems, and career development opportunities. The Cape Town office offers a collaborative, inclusive environment where individuals are encouraged to grow, innovate, and build long-term careers within the global Concentrix network.

🎧 Role Purpose

As a Customer Service Advisor, you will be responsible for delivering exceptional customer experiences on an internationally innovative media campaign. You will handle customer queries, resolve issues efficiently, and ensure first-contact resolution while maintaining strict compliance with behavioural, quality, and data protection standards.

This role is ideal for individuals looking to accelerate their career in the international BPO sector, gain exposure to global clients, and work in a fast-paced, technology-driven environment.

📞 Key Responsibilities

🎯 Consistently achieve and exceed individual and campaign performance targets
🛡️ Apply all behavioural, quality, and compliance standards at all times
💬 Provide professional, friendly, and accurate customer support
📚 Maintain up-to-date knowledge of the campaign and shared information
🤝 Share knowledge, skills, and best practices with team members
📢 Communicate relevant updates to customers, colleagues, and managers
🔐 Protect customer data and information security using approved processes
✅ Ensure first-contact resolution wherever possible
📝 Verify, capture, and update customer information accurately
💡 Proactively identify solutions to customer issues and concerns

🧠 Skills and Attributes

🗣️ Strong English verbal and written communication skills
🧩 Excellent problem-solving and analytical ability
⏱️ Strong time management and accountability
📊 Ability to work toward performance and quality metrics
🤝 Team-oriented with a positive, professional attitude
🔁 Adaptable and resilient in a shift-based environment

🎓 Minimum Requirements

🎓 Grade 12 / Matric qualification
☎️ Minimum 6 months experience in an international BPO contact centre (essential)
🕒 Ability to work shifts aligned to United States business hours
🧠 Self-motivated, responsible, and quality-focused
💻 Comfortable working with systems and digital platforms

🎁 What’s In It for You

💰 Basic salary of R8,500 per month
🏆 Performance-based incentives
🚌 Subsidised transport
🏥 Medical aid for the main member / medical insurance for employee and two dependents
🛡️ Pension fund and group life cover
🧠 Employee Assistance Programme (EAP)
📈 Upskilling and training opportunities
👥 Team-building activities and engagement initiatives
🌍 Inclusive, interactive, and people-first company culture
💼 Long-term career growth within a global organisation

📝 CV Tips for Customer Service Advisors

📌 Highlight international BPO or contact centre experience
📌 Emphasise customer service achievements and target performance
📌 Showcase your communication skills and problem-solving ability
📌 Mention experience working shifts or supporting international clients
📌 Keep your CV concise, professional, and results-focused

🏛️ Company Policy & Disclaimer

The above information outlines the general nature of the role and is not intended to be an exhaustive list of responsibilities. Concentrix reserves the right to amend job responsibilities in line with business needs.

Concentrix is an equal opportunity employer and evaluates qualified applicants without regard to race, colour, religion, gender, age, sexual orientation, gender identity, disability status, or any other legally protected characteristic.