Customer Service Advisor at Pepkor Lifestyle | Apply Now!

📍 Company: Pepkor Lifestyle
🏢 Location: Midlands Mall, Pietermaritzburg, KwaZulu-Natal, South Africa, 3201
📄 Position Type: Permanent
📅 Closing Date: 3 December 2025
📝 Reference Number: CS-PMB-1225

🔍 Introduction

Pepkor Lifestyle is seeking enthusiastic and dedicated Customer Service Advisors to join our retail team in Pietermaritzburg. This fast-paced role requires a customer-focused mindset, excellent communication skills, and the ability to manage transactions and administrative tasks accurately. Every day brings unique challenges and opportunities to provide outstanding service in the tech and furniture retail segments.

🎯 Key Responsibilities

Customer Service & Sales

• Interact professionally with customers, ensuring a customer-centric experience.

• Achieve individual sales and service targets.

• Ensure up-to-date product knowledge to assist customers effectively.

Administration & Transactions

• Process sales transactions accurately, including cash handling and cash-ups.

• Perform administrative duties to support store operations.

• Maintain records and adhere to company policies and procedures.

Store Operations & Merchandising

• Receive, dispatch, and manage stock efficiently.

• Ensure the store is well-presented, clean, and organized.

• Assist with merchandising and visual displays to enhance customer experience.

Teamwork & Compliance

• Collaborate effectively with colleagues to achieve team goals.

• Uphold security, safety, and fraud detection measures.

• Demonstrate honesty, integrity, and professionalism in all tasks.

🛠 Qualifications & Experience

• Education: Matric certificate (Grade 12).

• Basic numeracy and computer literacy.

• Ability to work with money accurately.

• Experience in a retail, financial, or administration role advantageous.

• SAP and MS Office (Word, Excel) experience preferred.

• Strong interpersonal, written, and verbal communication skills.

Skills & Competencies

• Customer-centric approach with a focus on service excellence.

• Attention to detail and accuracy in all transactions.

• Ability to work effectively under pressure and meet targets.

• Strong teamwork, collaboration, and self-management skills.

• Telephone etiquette and professional presentation.

• Integrity, conscientiousness, and reliability.

💡 CV Tips for Customer Service Advisor Roles

• Highlight any retail, customer service, or administration experience.

• Emphasize your ability to manage transactions and handle cash accurately.

• Include examples of teamwork and collaboration in past roles.

• Showcase customer-centric skills and problem-solving abilities.

• Demonstrate knowledge of MS Office, SAP, or other relevant systems.