Customer Service Advisor Role at Ascensos | Apply Now!

🧾 Job Details

🏢 Company: Ascensos
📌 Job Title: Customer Service Advisor – Technical
📍 Location: Salt River, Cape Town, Western Cape, South Africa
🕘 Work Type: Office Based
📄 Position Type: Full-Time, Permanent
⏰ Working Hours: 40 hours per week (rotational shifts between 09:00 – 23:00, Monday to Sunday)

🏢 About Ascensos

Ascensos is an award-winning omnichannel contact centre that delivers exceptional customer care for leading global retail and service brands. With a strong belief that every customer deserves an outstanding experience, Ascensos partners with well-known brands such as ALDI, River Island, Selfridges, KFC, and Big Bus Tours to create meaningful, personalised customer journeys.

At Ascensos, delivering service with a personal touch is central to everything they do. The organisation values diversity, collaboration, innovation, and continuous development, creating an inclusive environment where people can grow and thrive.

🎯 Purpose of the Role

The Customer Service Advisor – Technical plays a critical role in delivering a “simpler and better” experience for customers. Acting as the primary point of contact, you will support customers through voice and digital channels, resolving technical and service-related queries while ensuring every interaction is professional, empathetic, and solution-driven.

This role requires adaptability, strong technical understanding, and a customer-first mindset to resolve complex issues effectively while promoting brand loyalty and trust.

🛠️ Key Responsibilities

• Act as the voice of the customer across voice and digital service channels

• Deliver personalised, empathetic, and effective customer support

• Resolve technical and service-related queries, including complex and sensitive issues

• Take ownership of customer cases through to full resolution

• Educate customers on digital self-service options when appropriate

• Build strong working relationships with colleagues and wider teams

• Identify opportunities to improve customer processes and service delivery

• Promote products and services in a value-adding, customer-focused manner

• Ensure compliance with regulatory, operational, and quality standards

• Act as a brand ambassador by consistently demonstrating company values

• Contribute positively to team performance and service targets

🧠 About You (Skills & Experience)

• Minimum of 12 months’ technical customer service experience in a call centre environment

• Strong interpersonal and communication skills across multiple channels

• Excellent problem-solving and analytical abilities

• Ability to absorb, interpret, and apply information accurately

• Confident using multiple systems and tools simultaneously

• Passionate about delivering world-class customer experiences

• Customer-focused mindset with strong ownership and accountability

• Comfortable working rotational shifts, including weekends

🎓 Training & Development

• Full technical and customer service training provided

• Ongoing learning through Ascensos’ Learning & Development Talent SPA

• Strong internal career progression, with most promotions filled internally

• Regular coaching, feedback, and recognition programmes

🎁 Benefits & Rewards

• Competitive salary

• Medical insurance after 6 months

• Performance bonus of up to R1,000

• Employee of the Month recognition

• Career growth and internal promotion opportunities

• Inclusive, diverse, and supportive working environment

• Engaging workplace culture with regular team initiatives

📄 Best CV Tips for This Role

• Highlight technical customer service experience in call centres

• Emphasise problem-solving, first-time resolution, and customer satisfaction

• Include examples of handling complex or sensitive customer issues

• Demonstrate strong communication skills across voice and digital platforms

• Showcase adaptability, teamwork, and ability to work rotational shifts

⚖️ Employment Equity & Policy

Ascensos is an Equal Opportunity Employer committed to diversity, inclusion, and fair employment practices. All appointments are made based on merit and operational requirements.

If you do not receive feedback after submitting your application, please consider your application unsuccessful.