Customer Service Agent Role at Le Creuset | Apply Now!

🧾 Job Details

🏢 Company: Le Creuset
📌 Job Title: Customer Service Agent
📍 Location: Johannesburg, South Africa
🕘 Employment Type: Full Time
🏢 Work Arrangement: On-site

🏢 About Le Creuset

At Le Creuset, every dish tells a story, and every story begins with people. Since 1925, Le Creuset has been crafting premium cookware that brings families and friends together around the table. Known for its vibrant colours, exceptional quality, and innovative design, Le Creuset is more than a cookware brand—it is a global symbol of timeless craftsmanship and shared moments.

Joining Le Creuset means becoming part of a heritage brand where passion, creativity, and excellence shape everything we do.

🌟 Role Overview

Le Creuset is seeking a dedicated Customer Service Agent to support its customer service operations from Johannesburg. This role plays a key part in delivering premium customer care across multiple digital and voice platforms, including live chat, customer helplines, email support, and social media messaging.

The successful candidate will also act as a liaison between the Johannesburg-based ecommerce operations team and the Cape Town customer service team, ensuring customer requests are prioritised, resolved efficiently, and handled within agreed service levels.

Please note that weekend and public holiday work may be required.

🎯 Key Responsibilities

• Respond to customer enquiries and complaints via live chat, telephone, email, and social media channels

• Resolve customer issues professionally and within defined service level agreements

• Capture, update, and maintain accurate customer information on CRM systems

• Assist customers by locating stockists and sourcing products when required

• Follow up on customer enquiries to ensure timely resolution and customer satisfaction

• Process and manage faulty product returns from consumers

• Provide guidance on product care, usage, and suitability

• Liaise with internal ecommerce and customer service teams to support seamless service delivery

• Perform additional reasonable duties as required within the scope of the role

🧠 Skills, Experience, and Requirements

• Minimum of 2 years’ experience in a customer support or customer service role

• Working knowledge of CRM systems or database platforms

• High standard of verbal and written English communication

• Strong telephone handling skills with active listening ability

• Proficiency in Microsoft Word, Excel, and Outlook at intermediate level

• Microsoft Dynamics 365 knowledge is advantageous

• Strong problem-solving skills and customer-focused mindset

• Ability to work under pressure while maintaining service excellence

🌈 Why Join Le Creuset?

At Le Creuset, you are given a seat at a table rich in history, colour, and purpose. The company culture is built on passion, integrity, excellence, innovation, and teamwork. Every contribution adds flavour, every idea brings colour, and every role helps create meaningful experiences that last a lifetime.

📄 Best CV Tips for This Role

• Highlight multi-channel customer service experience (calls, email, live chat, social media)

• Emphasise CRM and ticketing system experience

• Showcase strong communication and complaint resolution skills

• Include examples of working with premium or customer-focused brands

• Demonstrate flexibility for weekend and public holiday work

⚖️ Diversity & Inclusion Statement

Le Creuset is committed to diversity and inclusion. Applications are welcomed from all qualified candidates regardless of gender, age, disability, sexual orientation, religion, belief, marital status, race, ethnicity, or national origin. The company is dedicated to creating an inclusive workplace where everyone feels respected and empowered.