Customer Service Agent Role at Unifi – Apply Now!

🧾 Job Details

📌 Job Title: Agent (Customer Service)
🏢 Company: Unifi
📍 Location: Bellville, Western Cape, South Africa
🕒 Employment Type: Full-Time
📄 Position Type: Permanent
📅 Closing Date: 12 January 2026
🎯 Minimum Experience: Entry Level

Company Overview

Unifi is a rapidly expanding finance and technology company operating across South Africa, Zambia, Uganda, and Kenya. The company offers personal lending products through online, mobile, and branch channels. Backed by experienced shareholders and a skilled board of directors, Unifi has established itself as a leader in entrepreneurship and innovative lending solutions.

Job Overview

The Customer Service Agent is responsible for providing professional service to clients, processing loan applications, resolving customer queries, and supporting the overall team’s performance. The role demands strong communication skills, attention to detail, and a commitment to delivering exceptional customer experiences while upholding Unifi’s core values.

Key Responsibilities

• Handle inbound and outbound sales activities efficiently

• Assess credit worthiness and process loan applications within defined limits

• Respond promptly to customer service calls, emails, and queries

• Resolve customer complaints in a professional and timely manner

• Maintain thorough knowledge of Unifi products to provide accurate information

• Communicate with customers across multiple channels

• Provide excellent service to clients and colleagues

• Uphold Unifi’s core values: Unity, Dignity, Simplicity, and Trust

• Meet and exceed individual and team performance goals

• Work with urgency, adhere to deadlines, and follow company policies

Minimum Requirements

• Fluency in English (verbal and written)

• Matric / Grade 12

• Willingness to work in a shift environment

• Minimum 2 years’ relevant work experience

• Strong organizational and time management skills

• Exceptional analytical, problem-solving, and negotiation abilities

• Excellent interpersonal and communication skills

CV Tips for This Role

• Highlight customer service or call centre experience prominently

• Showcase experience in financial services or loan processing if applicable

• Demonstrate fluency in English and shift work adaptability

• Emphasize problem-solving and target-achievement experience

• Include examples of teamwork, collaboration, and adherence to company procedures

Benefits of Joining Unifi

• Opportunity to work in a fast-growing financial and tech company

• Exposure to personal lending and financial solutions operations

• Professional development and career growth opportunities

• Collaborative team environment that values performance and wellbeing

• Opportunity to develop client relationship and communication skills

Company Policy

Unifi is committed to diversity, inclusion, and employment equity. All appointments are made in line with company policy and local Employment Equity legislation. Candidates from all backgrounds, including those with disabilities, are encouraged to apply. Applicants are advised to verify the authenticity of this role through the official Unifi careers platform.