Customer Service Consultant – A&G Australia Night Shift – Apply Now!

At TIH, home to some of South Africa’s leading financial service providers, we offer you an exciting opportunity to grow your career while being part of an organization with purpose. We’re looking for a Customer Service Consultant to work with our A&G Australia division on the Night Shift. This is an excellent opportunity for someone looking to further their career in customer management while providing top-notch service to our clients.

Role Overview
As a Customer Service Consultant at TIH, your main responsibility will be to assist customers with their claims and administer policy changes effectively, ensuring that customer needs are addressed promptly and accurately. You will play a key role in providing high-quality service, conducting essential administrative functions, and promoting relevant products and services to meet customer needs.

Key Responsibilities
🔹 Customer Management – Manage both external and internal customers, ensuring that requests are resolved on the first call and executed according to company standards.
🔹 Customer Needs & Analysis – Ask probing questions to gather relevant information to resolve customer requests.
🔹 Up-sell Customer Propositions – Identify the most suitable products and services based on customer needs, explaining options and encouraging purchases.
🔹 Correspondence Handling – Respond to routine customer requests via telephone or email, using pre-designed templates to create customized responses.
🔹 Operational Compliance – Adhere to company policies, procedures, and regulatory standards to ensure your work meets the required quality standards.
🔹 Administration – Update policy information such as changes to addresses, policyholder details, and banking details, ensuring customer requests are handled within policy guidelines.
🔹 Personal Capability Building – Continuously develop your skills through training and education, staying updated with the latest industry trends and technologies.

What You Bring to the Role
✔️ Grade 12 or Equivalent (Essential) – A minimum of Grade 12 or a South African Qualifications Authority (SAQA) accredited equivalent.
✔️ 1 – 3 Years of Work Experience (Essential) – Prior experience in customer service or a related field is required.
✔️ Excellent Communication Skills – The ability to handle customer inquiries via phone and email, delivering solutions with professionalism and efficiency.
✔️ Strong Problem-Solving Abilities – Quick thinking to resolve issues and address customer concerns.
✔️ Organizational and Administrative Skills – Ability to handle multiple tasks efficiently, maintaining a strong focus on accuracy and timeliness.
✔️ Flexibility for Night Shifts – Willingness to work night shifts as required for the role.

Why Join TIH?
Working at TIH means you are part of a purpose-driven company dedicated to delivering peace of mind to our customers. At TIH, we focus on:
🌟 Career Development – Opportunity to grow your skills and career with regular training and development opportunities.
🌟 Innovative Culture – Embrace challenges and be part of a dynamic team striving to find better ways to serve customers.
🌟 Job Satisfaction – Make a real difference by contributing to our mission of delivering exceptional service to our clients.

Application Instructions
Think you have what it takes to be part of an unstoppable team? Don’t wait – apply now to start your career with TIH!

Find similar jobs at:
https://careerjunctionza.co.za/jobs/

TIPS for CV related to this post:

When applying for the Customer Service Consultant position, make sure your CV highlights:
✔️ Relevant Experience – Showcase any previous roles in customer service, particularly those involving claims, insurance, or administrative tasks.
✔️ Communication Skills – Emphasize your ability to effectively handle customer inquiries via phone, email, or in-person interactions.
✔️ Problem-Solving Ability – Provide examples of how you’ve resolved customer issues efficiently in past positions.
✔️ Technical Proficiency – Highlight any experience with CRM systems or other customer service tools you’ve used.
✔️ Flexibility and Shift Work – Make sure to mention your ability to work flexible hours, including night shifts if applicable.
✔️ Organizational Skills – Detail how you’ve managed administrative tasks and customer data effectively in previous roles.

Good luck with your application!