Customer Service Consultant at SafariNow – Apply Now!

Full-time

Travelstart

Customer Service Consultant – Join SafariNow Operations Team (Cape Town, Full-Time)

Are you passionate about delivering outstanding customer service and creating memorable travel experiences? SafariNow, a proud member of the TravelLab Africa Group, is hiring a Customer Service Consultant to join their Operations Team in Gardens, Cape Town. If you thrive in a fast-paced, customer-focused environment and want to contribute to Africa’s leading online accommodation platform, this opportunity is for you!

Why Join Us?

As a Customer Service Consultant at SafariNow, you’ll play a pivotal role in helping travelers book their perfect getaway. You’ll ensure smooth, efficient communication between customers and internal teams while resolving queries and making sure every booking process is seamless.

This is more than just a call center role – it’s an opportunity to help shape unforgettable travel experiences while growing your career in the exciting world of online travel and hospitality.

Your Key Responsibilities

✅ Customer Support Excellence:

  • Respond promptly and professionally to customer queries via email and telephone.

  • Use in-depth product knowledge to assist with bookings, inquiries, and troubleshooting.

  • Handle all interactions with courtesy, empathy, and efficiency.

✅ Issue Resolution & Escalation:

  • Manage booking-related issues, escalating complex cases to supervisors when needed.

  • Proactively communicate progress and updates to customers on unresolved queries.

  • Report technical or system issues to the Team Leader for resolution.

✅ Operational Support:

  • Accurately process booking cancellations according to company policies.

  • Handle customer complaints at the first level, escalating severe issues as required.

  • Complete and manage accommodation request forms with precision.

  • Keep meticulous records of customer interactions and support tickets in internal systems.

Key Performance Indicators (KPIs)

  • High customer satisfaction scores and positive feedback

  • Timely resolution and escalation of queries

  • Professional, clear, and empathetic communication

  • Fast, accurate follow-up on outstanding issues

What We’re Looking For

🎓 Qualifications:

  • Matric certificate (Grade 12) – Essential

  • 1–2 years of customer service or call center experience (travel, tourism, or hospitality preferred)

💻 Skills & Competencies:

  • Strong verbal and written communication

  • Proficient in Microsoft Office (Outlook, Word, Excel)

  • Familiarity with CRM or ticketing systems

  • Ability to stay calm under pressure and handle tough conversations

  • Detail-oriented, proactive, and solution-focused

  • Excellent problem-solving and time-management skills

  • A true team player with a customer-first mindset

About SafariNow

SafariNow has been Africa’s trusted online travel booking platform for over 15 years, listing over 86,000 accommodation establishments. We are passionate about connecting travelers with unique stays across the continent while delivering seamless, innovative digital experiences. Join a diverse, dynamic team committed to reshaping travel for the digital age.

Ready to take the next step in your customer service career? Join SafariNow and make a difference in how people travel!

👉 Find similar jobs at: https://careerjunctionza.co.za/jobs/

💡 CV Tips for This Role

Want to stand out when applying for a Customer Service Consultant position? Here’s how to tailor your CV for success:

✅ Highlight Customer Interaction Experience: Clearly list any roles where you handled customer queries, complaints, or support—especially in tourism, travel, or hospitality.

✅ Emphasize Communication Skills: Provide examples of written and verbal communication skills (e.g., managing emails, resolving customer issues over the phone).

✅ Showcase Problem-Solving Abilities: Mention situations where you resolved customer issues efficiently or handled escalated complaints successfully.

✅ Include Tech Proficiency: Reference any CRM, ticketing systems, or booking platforms you’ve used.

✅ Quantify Achievements: Where possible, use numbers (e.g., “Handled 80+ customer calls daily with 95% satisfaction rate”).

✅ Tailor Your Personal Summary: Write a short professional summary that emphasizes being customer-focused, empathetic, and adaptable.

🌐 Visit the company website for more information: https://www.safarinow.com

To apply for this job please visit travellab.breezy.hr.