Hollywoodbets
Hollywoodbets is one of South Africa’s leading gaming and entertainment companies, with a growing presence across Africa and the United Kingdom. From its humble beginnings in Durban, Hollywoodbets has evolved into a powerhouse brand, and we are on an exciting mission to expand further globally. Join our dynamic Purple Team and be part of our incredible journey as we continue to push boundaries and reach new heights.
We are excited to announce 9 openings for the role of Customer Service Consultant – Withdrawals. If you’re passionate about delivering top-notch service, have a keen eye for detail, and thrive in a fast-paced environment, this could be the perfect role for you!
About the Role
As a Customer Service Consultant for Withdrawals, your main responsibility will be ensuring that all customer withdrawal queries are handled accurately and efficiently. You’ll be the point of contact for customers who wish to withdraw funds, ensuring they receive timely and precise assistance. This role requires excellent administrative skills, attention to detail, and a proactive approach to problem-solving.
What You’ll Do for Hollywoodbets:
🔹 Accurate Withdrawals Processing – Process customer withdrawals with precision after successful compliance checks using the designated platform.
🔹 Customer Query Resolution – Resolve customer queries across various communication channels, ensuring satisfaction and clarity.
🔹 Account Discrepancy Management – Investigate and resolve account-related issues or discrepancies by collaborating with both internal and external teams.
🔹 Monitor Transaction Activity – Monitor customer accounts for unusual activity and escalate suspicious transactions to the management team.
🔹 Manual Payments Preparation – Prepare and submit manual payments to the Treasury team as required.
🔹 Ad-Hoc Functions – Be prepared to assist with additional functions as needed to meet operational requirements.
Skills and Experience You Bring to the Team:
🔸 Contact Centre Experience – Previous experience in a contact centre environment is a must.
🔸 Attention to Detail – Strong focus on accuracy and detail, especially when processing withdrawals and handling account discrepancies.
🔸 Excellent Administrative Skills – Demonstrated ability to manage administrative tasks effectively, ensuring timely and organized workflow.
🔸 Organizational Skills – Outstanding planning, organizational, and time-management skills to handle multiple tasks and meet deadlines.
🔸 Strong Sense of Accountability – A responsible and dependable individual who takes ownership of tasks and outcomes.
Advantageous Qualifications:
🔹 Diploma or Degree – A relevant qualification will be an advantage, providing you with a solid foundation for career growth within Hollywoodbets.
Why Join Hollywoodbets?
At Hollywoodbets, we pride ourselves on fostering a dynamic and vibrant work environment. As a part of our Purple Team, you’ll be:
🌟 Innovative – Work alongside like-minded, motivated individuals who are eager to achieve success.
🌟 Challenged – Embrace the excitement and energy of a fast-paced industry.
🌟 Supported in Your Growth – Take advantage of continuous development opportunities that allow you to advance in your career.
🌟 Part of Something Big – Hollywoodbets is rapidly growing, and as we expand, you will be part of an ambitious global brand.
Terms and Conditions:
Please note that only candidates who meet the minimum requirements will be considered for this position.
Find similar jobs at:
https://careerjunctionza.co.za/jobs/
TIPS for CV related to this post:
When applying for the Customer Service Consultant – Withdrawals role, be sure to highlight the following on your CV:
✔️ Contact Centre Experience – Showcase any previous roles where you’ve handled customer queries or complaints in a call centre environment.
✔️ Attention to Detail – Emphasize your ability to process information accurately, particularly in high-volume, detail-oriented tasks like withdrawals.
✔️ Administrative Skills – Provide examples of how you have managed administrative tasks efficiently, ensuring accuracy and timeliness.
✔️ Problem-Solving Abilities – Highlight instances where you’ve resolved discrepancies or issues by collaborating with different teams or departments.
✔️ Strong Accountability – Demonstrate your responsibility and dependability in past roles, showing that you take ownership of tasks and outcomes.
✔️ Relevant Qualifications – If you hold a diploma or degree, make sure to include this as it’s an advantageous qualification for the role.
Good luck with your application!
