Customer Service Exec At EXL – Apply Now!

About the Role

At EXL, we believe our people are our greatest asset—just like our customers. As a Customer Service Executive, you’ll be the first point of contact for UK-based customers, handling service inquiries via email, chat, and phone calls. Your mission? To provide outstanding service that mirrors how you’d want to be treated—friendly, helpful, and solution-oriented.

This is more than a call centre job—this is a people-first environment where you’re empowered to solve problems and make decisions that benefit our customers. No scripts. No robotic responses. Just meaningful conversations and real solutions.

Key Responsibilities

• Provide end-to-end customer support across all channels: email, chat, and voice.

• Handle queries related to the UK utilities sector efficiently and accurately.

• Act as a brand ambassador—treat every customer with empathy, respect, and professionalism.

• Collaborate with your team to meet performance goals and deliver amazing service.

• Use your problem-solving skills to find effective solutions without constant approvals.

• Proactively suggest improvements to enhance the customer experience.

What Makes You a Perfect Fit?

• Passion for customer service and the energy/utilities sector.

• Energetic, enthusiastic, and genuinely eager to help others.

• Strong active listening and communication skills.

• Comfortable navigating ambiguity and adapting to change.

• Excellent typing skills—minimum 28 WPM with 90% accuracy.

• Eager to learn and grow with a continuous improvement mindset.

Minimum Requirements

• Education: Matric/Grade 12

• Experience: At least 12 months in a contact centre (voice/chat/email)

• Language: English fluency (CEF Level B2–8 or higher)

• Skills:

  • Strong communication (verbal and written)

  • Emotional intelligence and empathy

  • Problem-solving and decision-making

  • Attention to detail and adaptability

Desirable (Bonus Points)

• Prior experience in UK-based contact centres

• Familiarity with UK utilities industry

• Understanding of UK culture and communication etiquette

Why Work at EXL?

EXL (NASDAQ: EXLS) is a global leader in data analytics, digital operations, and AI-driven business transformation. With 55,000+ employees across 6 continents, we power industries like insurance, healthcare, and banking through human talent and digital innovation. We thrive on excellence, inclusion, and progress—and we’d love to have you on our journey.

For more about who we are, visit our official site: www.exlservice.com

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📄 CV TIPS for This Role:

1. Highlight Contact Centre Experience – Make sure your resume clearly states your customer service or call centre background, especially if it’s UK-based.

2. Emphasize Communication Skills – Add bullet points showing your ability to handle voice, chat, and email support.

3. Demonstrate Problem Solving – Give examples of when you resolved issues without supervision or streamlined customer queries.

4. Show Typing Proficiency – Include your typing speed and accuracy if it meets or exceeds 28 WPM with 90% accuracy.

5. Add Soft Skills – Traits like empathy, active listening, and adaptability should be prominently listed.

6. Certifications/Training – Mention any relevant customer service or language certifications, especially CEF levels if applicable.

7. Use Metrics – Where possible, quantify your impact (e.g., “resolved 50+ customer queries daily with 95% satisfaction”).

✅ Be the voice that helps, the chat that reassures, and the email that solves.
Apply now and make a difference with EXL!

🌐 www.exlservice.com