Customer Service Host at DigiOutsource | Apply Now!

Full-time

DigiOutsource

Customer Service Host | DigiOutsource (Super Group)

📍 Location: Cape Town, Western Cape, South Africa, 8001
🕒 Job Type: Full-Time | 24/7 Shift Availability Required
🔖 Job Requisition ID: JR11123

Website: https://supergroup.com/digi-outsource/

🏢 About DigiOutsource & Super Group

DigiOutsource is part of Super Group, a NYSE-listed digital gaming leader powering top Sports and iGaming brands worldwide. We unite passionate people with cutting-edge technology to deliver outstanding online gaming experiences. Join a fast-growing, innovative company dedicated to excellence, customer experience, and security.

🎯 Role Overview

As a Customer Service Host, you will be the frontline ambassador for DigiOutsource, delivering world-class customer service across live chats, calls, and emails. Your role involves resolving queries, managing complaints, and ensuring a seamless, engaging customer experience within a dynamic contact centre environment.

📋 Key Responsibilities

  • Respond promptly and professionally to customer queries via telephone, email, and online chats.

  • Process and resolve customer contacts in a multimedia setting accurately.

  • Update and maintain customer information in relevant databases.

  • Build and manage strong customer relationships while cross-selling products and services.

  • Take ownership of customer issues and provide timely problem resolution.

  • Adhere to schedules and manage time effectively.

  • Perform additional tasks as assigned by managers or shift supervisors.

✅ Essential Skills & Qualifications

  • Clear verbal and written communication skills.

  • Ability to handle complex interactions efficiently.

  • Collaborative team player focused on shared goals.

  • Excellent attention to detail and quality in all interactions.

  • Adaptable to a fast-changing environment and priorities.

  • Matric certificate with 2+ years customer service experience, or relevant Degree/Diploma with no experience.

  • Reliable transport and availability for 24/7 shift work.

🌟 Desirable Skills

  • Knowledge of sports betting markets, odds, and trends.

  • Experience in online gaming or casino industry.

  • Familiarity with gambling regulations and compliance.

  • Customer retention strategy experience.

  • Ability to manage multiple customer contacts simultaneously.

💡 Our Core Values

We live by these non-negotiable values:

  • Adaptability

  • Ownership & Accountability

  • Initiative

  • Resilience

  • Team Orientation

  • Integrity

  • Innovation

🎁 What You’ll Get

  • Comprehensive learning and development programs for career growth.

  • Regular performance feedback via innovative tools.

  • Employee Assistance Program for you and your family.

  • Competitive salary and benefits including:
    Free meals, on-site gym, massages, barista, life cover, funeral benefits, school fees assistance, medical aid subsidy, referral bonuses, leadership training, and more.

  • Inclusive culture embracing diversity across 16 countries and 85 nationalities.

🤝 Equal Opportunity Statement

Super Group champions an inclusive, diverse, and supportive workplace. We encourage applications from all qualified individuals regardless of background. We are committed to fairness, honesty, and ensuring every employee’s growth is supported.

📝 CV Preparation Tips

  • Highlight customer service experience, especially in fast-paced or contact centre environments.

  • Showcase your communication and problem-solving skills.

  • Include any experience related to gaming, sports betting, or regulatory compliance if applicable.

  • Demonstrate your ability to work shifts and manage time efficiently.

  • Tailor your CV to reflect teamwork, adaptability, and commitment to service excellence.

🔎 Find similar jobs at: https://careerjunctionZA.co.za/

To apply for this job please visit myhcm.wd3.myworkdayjobs.com.