📍 Location: 33 Princess of Wales Street, Parktown, Johannesburg, South Africa
🏢 Company: Concentrix
🕒 Work Type: Night Shift (US Hours)
💼 Job Category: Operations / Contact Centre
🆔 Job ID: R1662303

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⭐ About the Role

Concentrix, a global leader in customer engagement, is expanding its team in Johannesburg. We are looking for a Customer Service Representative to support a high-profile international telecommunications campaign. If you thrive in a fast-paced call centre environment, enjoy resolving customer issues, and can work night shifts aligned to US business hours, this is the ideal role for you.

This opportunity offers career growth, structured support, competitive benefits, and the chance to work within a dynamic, innovative international environment.

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🎓 Minimum Requirements

✔️ Matric / Grade 12 (Essential)
✔️ Minimum 12 months Call Centre experience (Essential)
✔️ Customer service experience with upselling/sales/retentions (Essential)
✔️ Ability to work night shifts aligned to US hours
✔️ Proficient English communication
✔️ Self-motivated, responsible, professional
✔️ Clear criminal & credit record
✔️ Must complete the online chat assessment after applying

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🎁 What’s in It for You

💰 R9,524 monthly salary (incl. campaign + night shift allowances)
🎯 Bonus potential: Up to R4,500
🏥 Medical Aid / Medical Insurance (including dependents)
🚌 Subsidised transport
🏦 Pension / Provident Fund
🧠 Employee Assistance Programme (EAP)
🚀 Growth opportunities in a global organisation

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🎯 Key Responsibilities

📞 Customer Support & Case Handling

• Take ownership of high-profile escalated cases from start to resolution

• Ensure first contact resolution at all times

• Verify and update customer details

📋 Operations & Compliance

• Manage work orders within SLA requirements

• Apply compliance, behavioural standards, and campaign protocols

• Protect customer data and escalate security concerns appropriately

🧠 Knowledge & Team Support

• Maintain updated knowledge of the campaign’s products, systems, and processes

• Share insights and knowledge with colleagues and managers

• Communicate new updates or changes relevant to the campaign

💡 Problem Solving

• Proactively offer solutions for customer issues

• Handle multiple tasks professionally in a high-energy environment

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🏢 Your Work Environment

You will be based at the Braamfontein office, working onsite between 2 PM and 4 AM, supporting US customers. Concentrix is home to more than 550,000 global employees, celebrating diversity, growth, and continuous innovation.

This is your chance to become part of a high-performance team that values impact, excellence, and personal development.

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📌 Eligibility to Work

Only applicants legally authorised to work in South Africa will be considered. Appointment follows the company’s Employment Equity Plan.

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📄 Best CV Tips for This Role

⭐ 1. Highlight your Call Centre metrics

Include measurable achievements:

• “Handled 80+ calls per shift”

• “Achieved 90% first contact resolution”

⭐ 2. Showcase experience in sales/upselling

Since the role includes sales exposure, mention conversion rates or sales accomplishments.

⭐ 3. Emphasise night-shift readiness

State your flexibility with rotational shifts or overnight schedules.

⭐ 4. Add technical skills

Mention systems/tools used:

• CRM systems

• Call logging software

• Ticketing platforms

⭐ 5. Demonstrate soft skills

Include:

• Conflict resolution

• Customer empathy

• Professional communication

A clean, well-formatted CV reflecting professionalism will stand out.