Customer Service Rep at Tracker | Apply now!

📍 Location: Randburg, Gauteng, South Africa 🏢 Company: TRACKER
📅 Closing Date: 11 August 2025
📝 Job Reference: track_001439
📁 Job Type: Temporary | 6-Month Fixed-Term Contract
💼 Industry: IT & Internet – Customer Service

Website: https://www.tracker.co.za/

🧩 Role Summary:

Are you a customer-focused professional with excellent administrative and communication skills? TRACKER is hiring a Customer Service Representative for a 6-month fixed-term contract in Randburg. This role supports the Johannesburg Sales Department with contract processing, fitment scheduling, client queries, and overall customer service. If you’re ready to bring value to both clients and the company, this role is for you!

💼 Key Responsibilities:

• Process sales contracts received from clients and sales consultants

• Follow up on contracts from brokers, dealers, fitment centres, and consultants

• Arrange and track scheduling of vehicle fitments

• Provide stats and reports to internal and external sales stakeholders

• Handle queries from clients, fitment centres, dealers, and brokers

• Ensure accuracy in lead and pricing source capturing

• Issue insurance certificates when required

• Answer and assist with incoming customer service calls

• Liaise professionally with all relevant parties to ensure seamless support

• Uphold customer satisfaction and represent the company positively

📚 Minimum Requirements:

• Matric certificate (Grade 12)

• Minimum 2 years’ administrative experience in a sales or customer support environment

• Experience in logistics or financial services is advantageous

• Proficient in Microsoft Office and Outlook

• Excellent communication skills and attention to detail

• Ability to prioritize tasks and manage queries with a sense of urgency

🤝 Personal Attributes:

• Customer-first mindset

• Strong multitasking abilities

• Proactive and solution-oriented

• Confident communicator (verbal & written)

• Positive attitude under pressure

• Team player with a passion for service delivery

💡 CV Tips for This Role:

• Highlight experience in sales admin, customer support, or contract processing.

• Emphasize your proficiency in Microsoft Office, especially Excel and Outlook.

• Include specific achievements or metrics where you improved service or reduced delays.

• Showcase your ability to manage queries and escalations independently.

⚖️ Employment Consideration:

Only shortlisted candidates will be contacted. If you do not hear from us within 4 weeks of the closing date, kindly consider your application unsuccessful.

🔎 Find similar jobs at: https://careerjunctionZA.co.za