Customer Service Rep At Tracker – Apply Now!

🚗 Customer Service Representative – Sales | Tracker | Randburg (Permanent)

Are you passionate about delivering outstanding customer service and skilled in sales support? Tracker, a leader in vehicle tracking and telematics, is looking for a Customer Service Representative to join its Sales Central Region team in Randburg, Gauteng. This permanent role offers a fantastic opportunity to work with a well-established brand known for its commitment to innovation and customer satisfaction.

If you’re detail-oriented, an excellent communicator, and thrive in a fast-paced environment, this role could be your next career move!

🔑 Key Responsibilities:

• Efficiently process sales contracts received from clients and sales consultants.

• Track and follow up on contract loading submitted by Brokers, Dealers, Fitment Centres, and Sales Consultants.

• Coordinate and manage fitment scheduling and ensure timely follow-ups.

• Compile and deliver sales and fitment stats to internal and external stakeholders.

• Investigate and resolve queries from Clients, Fitment Centres, Dealers, Brokers, and Sales Consultants by liaising with relevant departments and ensuring complete resolution.

• Ensure accurate data entry of Lead Sources and Pricing Sources.

• Issue insurance certificates when required.

• Handle incoming calls and enquiries promptly and professionally.

• Build strong working relationships with Brokers, Dealers, Fitment Centres, Corporates, and Sales Teams.

• Deliver exceptional service to both existing and prospective clients, always prioritizing their needs and ensuring customer satisfaction.

✅ Minimum Requirements:

• Matric certificate (Grade 12).

• At least 2 years’ experience in an administrative or sales support role.

• Prior experience in the logistics or financial services sectors is highly advantageous.

• Strong computer literacy, especially MS Office Suite & Outlook.

• Excellent verbal and written communication skills.

• Ability to multitask, prioritize, and work under pressure.

🌟 Why Choose Tracker?

• Be part of a market leader in telematics and vehicle tracking solutions.

• Work with a dynamic, supportive team in a fast-paced environment.

• Opportunity for professional growth and development.

• Make a tangible impact by helping clients protect their valuable assets.

📍 Location:

Randburg, Gauteng.

If you’re eager to bring your skills to a company that values both its people and customers, we encourage you to apply today!

🔗 Find similar jobs at:
https://careerjunctionza.co.za/jobs/

📝 CV Tips for Customer Service & Sales Support Roles:

1. Emphasize Administrative Expertise – Clearly highlight experience in sales support, contract processing, or customer service tasks.

2. Quantify Achievements – Whenever possible, include stats that show your impact, like the number of queries handled or contracts processed weekly.

3. Highlight Communication Skills – Detail how you’ve worked with internal teams and external stakeholders like brokers and dealers.

4. Include Technical Proficiency – Be specific about the software and tools you’re skilled in (e.g., MS Office, CRM systems).

5. Show Problem-Solving Ability – Use examples where you resolved complex client queries or improved a process.

6. Tailor Your Profile – Match your personal statement and skills list to the core aspects of this role, focusing on customer-centric and detail-oriented strengths.

🔗 Company Website:
https://www.tracker.co.za