Customer Service Rep at Valmont Industries | Apply Now!

🏢 Company: Valmont Industries – HR Products Division
📍 Location: Heidelberg Heights, Victoria, Australia
💼 Job Type: Full-Time | On-site
🗓 Job ID: R24594

🧾 About Valmont

Valmont Industries is a global leader in vital infrastructure, sustainability, and agricultural productivity. Our HR Products division is one of Australia’s largest wholesale irrigation distributors, serving agriculture, sports turf, landscaping, and home watering sectors through a broad dealer network.

Website: http://www.valmont.com

🎯 Role Summary

We are seeking a highly motivated Customer Service Representative to join the team at Heidelberg Heights, Victoria. Reporting to the State Manager, you will support customer satisfaction through strong relationship management, accurate order processing, and coordination with internal teams.

🛠️ Key Responsibilities

• Provide exceptional customer service to both internal and external clients

• Support the RFQ-to-order release process

• Maintain up-to-date customer data and pricing information

• Resolve queries around pricing, turnaround times, and technical info

• Collaborate with internal teams to support customer solutions

• Identify opportunities and contribute ideas for business improvement

✅ What We’re Looking For

• Strong passion for customer service excellence

• Proactive and professional communication skills

• Experience in order management and CRM databases

• Proficiency with Microsoft Office Suite

• Ability to work in a fast-paced team environment

• Willingness to learn and grow within the customer service space

💼 Why Join Valmont?

• Exclusive Benefits: Staff discounts, competitive novated leasing (salary roles), and discounted private health insurance

• Global Reach: With 87 facilities in over 100 countries, Valmont offers worldwide career opportunities

• Positive Culture: We promote work-life balance and a family-first philosophy

📄 How to Apply

Submit your resume and cover letter to be considered. Shortlisted candidates will be required to complete pre-employment medical checks.

💡 CV Tips for This Role

Make your application stand out with these tips:

• Showcase customer service experience: List relevant achievements like reduced response times or improved client satisfaction.

• Emphasize technical skills: Highlight your familiarity with tools like CRMs or MS Office.

• Include soft skills: Strong communication, problem-solving, and teamwork skills are highly valued.

• Customize your CV: Use keywords from this job listing to align your application with the role.

• Quantify where possible: Use numbers (e.g., “resolved 30+ customer queries daily”) to add impact.

⚖️ Equal Opportunity Statement

Valmont is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, gender identity, disability, or any other protected characteristic.

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