Customer Service Representative at Mukuru | Apply Now!

Customer Service Representative – Cape Town

📍 Location: Cape Town, South Africa
🕒 Job Type: Full-Time | Branches Division
🏢 Company: Mukuru – Moving Money, Moving People

Website: https://www.mukuru.com

🌟 Join Mukuru and Help Shape the Future of Financial Services!

Are you a customer-focused individual with strong attention to detail and a drive for excellence? Mukuru, a leading international fintech company, is looking for a passionate Customer Service Representative to deliver exceptional foreign exchange and customer support services at our Cape Town branch.

This is your chance to play a frontline role in empowering communities through secure, seamless money transfers and forex services.

🎯 Role Purpose

As a Customer Service Representative, you will be responsible for delivering accurate, compliant, and customer-friendly foreign exchange transactions. This role is central to maintaining Mukuru’s commitment to integrity, professionalism, and regulatory excellence.

🧾 Key Responsibilities

• Process foreign exchange transactions accurately and in accordance with financial regulations

• Validate and verify all customer documentation to ensure compliance

• Detect and report potential fraudulent documents

• Maintain and balance personal stock and cash holdings

• Stay updated on forex systems (ICFX), exchange control regulations, and internal SOPs

• Deliver high-quality, professional customer service across channels

• Take ownership of your own learning and growth through internal training

✅ Minimum Requirements

• Grade 12 / Matric (Essential)

• 1 year of customer service experience (Essential)

• Completion of Mukuru Forex Consultant training (Advantageous)

• Knowledge of FICA and exchange control regulations (Desirable)

• Familiarity with ICFX or similar forex platforms (Preferred)

🧠 Key Skills & Competencies

• Excellent communication and customer engagement skills

• Strong attention to detail and high accuracy

• Administrative and time management skills

• Strong computer literacy and telephone etiquette

• Ability to work under pressure in a fast-paced environment

• Positive attitude and professional work ethic

🏡 Remote Work Consideration

Should you be appointed for a remote or work-from-home role, you must ensure reliable internet connectivity and a quiet, professional workspace at your location.

🌍 Diversity & Inclusion

At Mukuru, we embrace and celebrate diversity. We’re building a workforce as inclusive as the customers we serve. All hiring decisions will consider the company’s diversity and inclusion goals.

If you meet most of the requirements, don’t hesitate to apply—we believe there’s a place for everyone under the Mukuru sun. Include a short note on how you can bring value to our team. You may be the future Mukurian we’re looking for!

📄 CV Tips for Applicants

✅ Highlight your customer service and transaction processing experience
✅ Emphasize knowledge of FICA, forex, or compliance standards
✅ List your technical skills, including use of digital tools like ICFX
✅ Showcase your attention to detail, especially around cash handling and verification
✅ Include a brief summary of how you can contribute to Mukuru’s mission
✅ Keep your formatting clean, with clear sections and bullet points

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