Stryker
About Stryker:
At Stryker, we are global leaders in the medical technology field, delivering innovative products and services across MedSurg, Neurotechnology, Orthopaedics, and Spine. Together with our customers, we help improve patient and healthcare outcomes worldwide, impacting over 150 million patients annually. We offer a collaborative and inclusive environment where employees thrive. Join our team to help shape the future of healthcare!
Job Mission / Purpose:
As a Customer Service Representative at Stryker, you will be the communication bridge between Stryker and our customers. This is a dynamic role where you will offer proactive and professional support to our customer base, ensuring timely and efficient processing of orders, queries, invoices, and requests. Your responsibilities will focus on delivering exceptional service that aligns with Stryker’s mission to enhance the quality of healthcare.
Key Responsibilities:
📞 Customer Support Excellence:
- Act as the first point of contact for customers, handling orders, queries, requests for information, and general support.
- Provide proactive customer support to Sales Representatives and Technical Services Engineers, ensuring smooth operations and problem resolution.
📝 Order and Quotation Processing:
- Process sales orders, quotations, and invoices accurately and efficiently.
- Maintain and promote the growth of automated ordering systems, streamlining processes for faster customer service.
📦 Delivery and Logistics:
- Manage and track On-Time In-Full KPIs, ensuring timely delivery of products to meet customer needs.
- Work towards meeting service levels and KPIs, continually improving delivery and customer satisfaction.
🔄 Process Improvement:
- Seek opportunities for continuous improvement in departmental services and processes, with a focus on quality, productivity, and customer engagement.
- Support the sales and marketing teams in achieving company sales targets by promoting excellent service.
📊 Team Support and Leadership:
- Collaborate with the wider Customer Logistics team during peak periods, especially at month and quarter-end.
- Lead by example, contributing to team engagement and participating in departmental projects and initiatives.
Education/Experience:
Required Qualifications:
- Matric (or equivalent qualification).
- 2 years’ experience as a Customer Service Operative or Specialist, preferably in a similar environment.
- Proven communication and writing skills.
- Customer care experience and computer literacy.
Essential Skills and Competencies:
- Demonstrated leadership experience and a proactive attitude.
- Strong attention to detail and accuracy in all tasks.
- Ability to handle multiple tasks simultaneously and work well under pressure.
- Clear communication skills, with the ability to communicate effectively with customers and teams.
- Energetic, personable nature, and a commitment to quality customer service.
Why Stryker?
🌍 Global Impact:
Working at Stryker means joining a team that is making a meaningful impact on healthcare worldwide. With cutting-edge technologies in medical devices, we are committed to improving patient outcomes and delivering innovative solutions across the globe.
💼 Career Growth:
At Stryker, we believe in investing in our employees. We offer a range of training and development opportunities to help you grow your skills and advance your career in the medical technology field.
🌟 Rewards & Recognition:
We pride ourselves on offering a comprehensive total rewards package, including bonuses, healthcare, insurance benefits, retirement programs, and wellness programs. In addition, we celebrate our employees with service and performance awards.
How to Apply:
To apply for the Customer Service Representative role at Stryker, click the Apply Now button and submit your CV through our online portal. We look forward to reviewing your application!
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TIPS for CVs Related to This Post:
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Highlight Relevant Experience:
Emphasize any customer service experience, particularly in order processing, sales support, or logistics. If you’ve worked with medical devices or in healthcare, mention this! -
Showcase Leadership Skills:
If you have team leadership experience, such as managing customer service processes or leading initiatives, make sure to highlight these on your CV. -
Demonstrate Attention to Detail:
This role requires accuracy in processing orders and invoices. Provide examples where you’ve ensured accuracy in your previous positions. -
Prove Your Communication Skills:
Strong communication is key to this position. Provide examples where you’ve effectively communicated with customers, teams, or management. -
Use Keywords from the Job Description:
Incorporate relevant keywords such as customer service, order processing, logistics, and KPI management to help your CV stand out to recruiters. -
Professional Tone and Formatting:
Use a clean, professional format for your CV and ensure there are no spelling or grammatical errors.
