Customer Service Team Leader Role – Apply now!

Job Details

📍 Location: Paarl, Western Cape, South Africa
🏢 Company: MCC Label
💼 Position: Customer Service Representative – Team Leader
📄 Job Type: Permanent | Full Time
🕒 Workplace: On-site

Company Overview

MCC is a global leader in premium label and packaging solutions. With more than 100 years of industry expertise, MCC partners with world-class brands to deliver innovative, sustainable, and consumer-focused packaging. The company is driven by quality, collaboration, and a strong commitment to diversity and inclusion.

Job Overview

The Customer Service Representative – Team Leader plays a dual role, combining hands-on customer service administration with day-to-day leadership of the CSR team. This role ensures accurate account administration, smooth communication between customers, sales, and operations, and consistent team performance aligned with MCC’s service standards.

Key Responsibilities

• Manage and communicate production schedules, order dates, and delivery timelines to customers and sales teams

• Capture and amend customer orders accurately within the business system

• Coordinate pricing, invoicing, and order confirmations with Sales and Estimating teams

• Handle customer order amendments and communicate changes to production, purchasing, and management

• Ensure trials and concessions follow approved procedures

• Act as the key communication link between operations, sales teams, and customers

• Monitor production schedules and proactively manage delivery communications

• Oversee stock levels for key accounts and ensure adherence to min/max programs

• Issue accurate planning, stock, and production reports to customers

• Ensure proofs, drawings, audits, and technical documentation are delivered on time

• Provide daily supervision, task allocation, and support to the CSR team

• Troubleshoot workflow challenges and escalate unresolved issues where required

• Lead by example through MCC’s values and motivate the team to achieve service excellence

Qualifications

Education

• Grade 12 (Essential)

• Diploma in Sales and Marketing (Preferred)

Experience

• Minimum 5 years’ experience in sales administration or customer service

• At least 2 years’ experience in a team leader or supervisory role

• Experience working with ERP systems such as SAP or Radius

Skills

• Strong customer service and stakeholder engagement skills

• Proven leadership, delegation, and problem-solving ability

• Excellent written and verbal communication

• High level of computer literacy (MS Office)

• Adaptability, decisiveness, and strong organisational skills

CV Tips

• Highlight team leadership or supervisory experience clearly

• Include examples of customer service improvements or process efficiencies

• Showcase experience with ERP systems (SAP/Radius)

• Emphasise communication, coordination, and problem-solving strengths

• Keep your CV structured, concise, and results-focused

Benefits 

• Work with a global industry leader in premium packaging

• Career growth and leadership development opportunities

• Inclusive, diverse, and values-driven work environment

• Exposure to international clients and operational excellence

• Opportunity to make a real impact within a collaborative team

Company Policy

MCC is an equal opportunity employer committed to diversity and inclusion. Employment decisions are made without discrimination based on race, gender, age, disability, religion, or any other protected characteristic. MCC supports reasonable accommodation during the recruitment process in line with applicable legislation.