Customer Support Agent – AI Financial Services | Apply Now!

📍 Location: South Africa (Remote – US Eastern Time Zone)
🕒 Hours: 9 AM – 6 PM EST | 45–50 hours/week
💼 Job Type: Contract | Hourly | Remote
💰 Rate: $5/hour
🗓 Seniority Level: Entry-Level

Website: https://www.invisible.co/train

🧾 About the Role

Join a fast-paced and innovative team providing customer support for AI-powered financial technology. Help English-speaking clients manage and optimize their retirement plans, including 401(k)s and IRAs. This role is ideal for service-oriented professionals eager to grow in the fintech support space.

🎯 Job Overview

As a Customer Support Agent, you will engage with clients through phone, email, and live chat. You’ll assist with account setup, troubleshoot integration issues, and ensure a smooth customer experience — all while working remotely in US Eastern Time Zone hours.

🛠️ Key Responsibilities

• Provide timely, professional support via phone, email, and chat

• Guide users through account activations, integrations, and service inquiries

• Assist with retirement plan topics (401k, IRA, Profit Sharing Plans)

• Troubleshoot technical problems and escalate when necessary

• Use Zendesk, Aircall, and CRM tools to track and resolve cases

• Collaborate with internal teams to improve service quality

✅ Qualifications

• Matric/High School diploma (Degree in Business, Finance, or IT is a plus)

• Fluent in English (spoken and written)

• 1–2 years of customer service experience (tech or finance preferred)

• Experience with retirement products (advantageous, not required)

• Familiarity with Zendesk and Aircall preferred

• Strong multitasking, communication, and problem-solving skills

• High attention to detail; remote team collaboration skills

• Must pass a background check

🕓 Work Schedule

• Full-time: 45–50 hours per week

• Working Hours: 9 AM – 6 PM (US Eastern Time / New York Time)

• Workplace Type: Fully Remote (based in South Africa)

💰 Compensation

• Employment Type: Contract

• Hourly Rate: $5/hour (USD)

💡 CV & Interview Tips

• Emphasize experience in technical or financial customer support

• Highlight tools used (Zendesk, Aircall, CRMs)

• Be ready to demonstrate problem-solving and attention to detail

• Showcase your ability to work independently across time zones

🔎 Find similar jobs at: https://careerjunctionZA.co.za/