Customer Support at Jonsson Workwear – Apply Now!

Jonsson Workwear, a leading brand specializing in workwear solutions, is seeking a Customer Support professional to join their team in Centurion. This role plays a vital part in ensuring a seamless customer experience, from initial inquiries to post-sale support. If you’re a detail-oriented and service-driven individual with excellent communication skills, this opportunity is perfect for you!

Key Responsibilities:

✔ Product Knowledge: Gain a comprehensive understanding of Jonsson Workwear’s entire product range to effectively match customer needs with the best solutions.
✔ Customer Relationship Management: Build and maintain strong relationships with both new and existing customers, ensuring a positive, long-term experience.
✔ Customer Queries: Directly engage with customers to address their concerns, answer questions, and provide solutions to their issues.
✔ Quotation Preparation: Assist customers by preparing quotations for current and future orders, ensuring they are accurate and delivered on time.
✔ Order Management: Efficiently capture all new orders, manage the flow of incoming orders, and collaborate with external advisors when necessary to ensure a smooth process.
✔ Stock Management: Ensure products are always well-stocked and presented according to the highest merchandising standards.
✔ POS Transactions: Process customer payments at the point of sale (POS), handling the cash desk when required, and ensuring accountability.
✔ Weekend Availability: Flexibility to work on weekends when required, maintaining excellent customer service during peak times.

Experience & Skills Required:

🎓 Educational Requirements:

• Previous experience in a customer service role (preferably in a retail or sales environment).

• Fluency in English, both spoken and written, with excellent telephone manners.

• Proficient in MS Office (Excel, Word, Outlook), with an advanced understanding of Excel. Knowledge of Syspro is an advantage.

🔧 Skills & Attributes:

• Excellent communication skills, capable of handling customer queries with professionalism and empathy.

• Strong organizational skills and attention to detail, ensuring orders are processed and customer queries are handled efficiently.

• A “go-to” person who thrives under pressure and is committed to delivering results.

• Passionate about excellence and attention to detail, following up to ensure customer satisfaction.

• Self-driven with a sense of urgency and the ability to get things done effectively.

Why Work at Jonsson Workwear?

At Jonsson Workwear, we provide a dynamic work environment where customer service and product excellence are key to our success. As a leading brand in the workwear industry, we value our employees and provide them with opportunities to grow and advance within our company. We’re committed to fostering an inclusive workplace where all individuals can thrive, and we encourage applications from candidates from diverse backgrounds, including those with disabilities.

By joining our team, you’ll be part of an organization that is dedicated to providing quality solutions to our customers and creating an environment where personal growth is encouraged.

How to Apply:

Are you ready to join the Jonsson Workwear team? Take the next step in your career and apply today!

Find similar jobs at: https://careerjunctionza.co.za/jobs/
TIPS for CV related to this post: Highlight your customer service experience, especially in managing customer queries and order processing. Be sure to mention your proficiency in Excel and any experience with POS systems or Syspro. Demonstrate your ability to work under pressure and your attention to detail in handling customer requests.

🌐 Company Website: www.jonssonworkwear.co.za