Customer Support Helpdesk at PST.AG – Apply Now!

🌍 About PST.AG

Based in the heart of Thuringia, Germany, PST.AG is a dynamic company that delivers custom-built data and software solutions to clients around the globe. Our solutions support compliance, financial, and regulatory needs, integrating international standards with compatibility across multiple enterprise systems. We serve industries with tools that enable seamless operations, efficient data access, and compliance with global authorities.

💼 About the Role

We are looking for a Customer Support Helpdesk Specialist to join our global team. In this full-time remote role, you’ll provide front-line support to clients by resolving tickets, managing workflows, and ensuring excellent service delivery. You’ll work with cutting-edge ERP tools and advanced AI language models (LLMs), making this an exciting opportunity for tech-savvy professionals passionate about process improvement and customer experience.

🛠 Key Responsibilities

• Manage customer care tasks including ticket creation and issue resolution.

• Communicate clearly and professionally with customers throughout the support lifecycle.

• Track, document, and review support tickets using ERP/ticketing systems.

• Schedule and document client meetings and calls.

• Execute ERP-related tasks such as generating offers, orders, and invoices.

• Document internal processes and workflows.

• Contribute to social media and marketing tasks, where applicable.

🎓 Minimum Requirements

• Education: Bachelor’s Degree in a relevant discipline.

• Experience: 5+ years in customer service, sales, or marketing roles.

• Language: Excellent English – written and spoken.

• Skills:

  • Strong organization and multitasking abilities

  • Excellent communication and problem-solving skills

  • Experience in project management or coordination

  • Familiarity with eCommerce operations

✅ Must-Have Technical Skills

• Experience with ERPNext or equivalent systems (e.g., Odoo, NetSuite, Acumatica, Sage).

• Familiarity with ERP-integrated ticketing platforms (e.g., Flectra, OpenERP, SuiteCRM).

• Competency using Large Language Models (LLMs) – able to generate and interpret AI prompts.

💡 Nice-to-Haves

• Social media or digital marketing experience.

• Knowledge of German is a plus.

• Exposure to modern tech stacks and automation tools.

🧠 Core Competencies

• Self-driven with the ability to work independently.

• Team-oriented and collaborative mindset.

• Agile and adaptable in fast-paced environments.

• Customer-centric approach with a passion for technology.

Are you ready to take your helpdesk and support expertise to a global level? Join PST.AG, a fast-growing company at the intersection of tech, data, and global compliance solutions. This is your chance to work remotely, grow professionally, and make a real impact!

🔗 Find similar jobs at:
https://careerjunctionza.co.za/jobs/

📄 CV Tips for a Customer Support Helpdesk Role

✅ Tailor your CV to highlight relevant helpdesk experience—mention ticketing systems and ERP platforms used.
✅ Quantify achievements, like reduced resolution times or increased customer satisfaction.
✅ Highlight technical knowledge of tools like ERPNext, Odoo, or AI-based support tools (LLMs).
✅ Soft skills matter—emphasize problem-solving, communication, and multitasking abilities.
✅ Use action verbs like resolved, supported, implemented, and managed to describe your responsibilities.

🌐 Company Website: https://www.pst.ag