Customer Support Internship Programme – Apply now!

Job Details

💼 Job Title: Customer Support Internship
🏢 Company: 1Nebula
📍 Location: Johannesburg, South Africa
🏠 Work Model: Hybrid
📄 Employment Type: Internship
🎓 Experience Level: Entry-level

Company Overview

1Nebula is a next-generation SaaS technology business that delivers cloud and technology expense management solutions to help organisations optimise costs and accelerate their cloud journeys. The company works with clients across multiple industries, enabling smarter decision-making through data, automation, and innovative technology platforms.

1Nebula employs talented individuals from across South Africa. Known internally as N48Xers, the team is driven by collaboration, innovation, and a shared commitment to challenging the status quo while delivering exceptional value to clients.

Job Overview

The Customer Support Internship at 1Nebula is designed for entry-level candidates who are passionate about technology, customer experience, and problem-solving. The role focuses on delivering timely, effective, and professional customer support while helping users navigate products, resolve issues, and maximise value.

This internship plays a critical role in customer satisfaction, retention, and product adoption. Interns will gain exposure to real-world SaaS support environments, cross-functional collaboration, and data-driven customer engagement practices.

Key Responsibilities

• Respond to customer enquiries via chat, email, and phone
• Provide accurate product support and customer guidance
• Diagnose, troubleshoot, and resolve technical and service-related issues
• Guide customers through product features and best practices
• Escalate complex issues to relevant internal teams
• Document customer interactions, resolutions, and feedback
• Identify trends in customer queries to support process improvement
• Collaborate with internal teams to enhance the customer experience
• Assist with onboarding and training of new customers
• Create and maintain knowledge base articles, FAQs, and process documentation
• Track, manage, and resolve support tickets efficiently
• Analyse customer data to identify bottlenecks and improvement opportunities
• Maintain proactive communication with customers
• Meet and exceed service level agreements and quality standards
• Deliver clear, accurate, and data-driven reports to customers

Qualifications

Education

• Three-year tertiary qualification (minimum NQF Level 5)
• Degree or Diploma in Information Technology or Telecommunications

Experience

• Entry-level candidates encouraged to apply
• Exposure to customer support, IT support, or service desk environments is advantageous

Skills

• Strong problem-solving and troubleshooting abilities
• Ability to communicate technical concepts to non-technical users
• Understanding of CRM and ticketing systems
• Strong written and verbal communication skills
• Analytical mindset with attention to detail
• Ability to work independently and collaboratively

Internship Tips

• Highlight customer-facing experience, even in academic or part-time roles
• Emphasise problem-solving, communication, and technical aptitude
• Include any experience with CRM systems, ticketing tools, or IT support
• Demonstrate a customer-centric mindset and willingness to learn

Benefits of Joining 1Nebula

• Hands-on experience in a SaaS customer support environment
• Exposure to real-world cloud and technology solutions
• High-spec laptops and equipment provided
• Access to wellbeing programmes and employee support services
• Paid Microsoft courses and certifications
• Opportunities for continuous learning and career development
• Participation in culture, community, and social responsibility initiatives
• Supportive, inclusive, and collaborative work environment

Company Policy

1Nebula is an equal opportunity employer committed to diversity, inclusion, and fair employment practices. All applications are assessed based on merit, potential, and alignment with company values.