Scaled Inc
Overview
Are you a night owl with a passion for helping others and solving problems? Talent Pool is looking for a dedicated and enthusiastic Customer Support Representative to join our remote team, providing top-tier service to clients across the U.S. during night hours (South African Standard Time 18:00 – 03:00).
This is a fantastic opportunity for individuals looking to work with an international team, gain global exposure, and enhance their customer service career in a fully remote environment.
Key Responsibilities
-
Handle inbound and outbound customer queries through various communication channels (email, phone, live chat).
-
Resolve customer issues promptly and efficiently, ensuring high levels of satisfaction.
-
Document customer interactions and update internal systems accurately.
-
Escalate complex issues to relevant departments when needed.
-
Collaborate with team members and contribute to improving customer support procedures.
-
Stay up to date with product knowledge, service updates, and customer engagement tools.
Required Skills & Qualifications
-
Matric certificate (essential); relevant tertiary qualification is an advantage.
-
Previous experience in a customer support role is preferred but not required.
-
Excellent communication skills in English, both verbal and written.
-
Ability to work independently and in a remote setting.
-
Strong problem-solving and interpersonal skills.
-
Tech-savvy with the ability to learn new systems quickly.
-
A quiet, dedicated workspace with a stable internet connection.
Why Join Talent Pool?
-
Work-from-home flexibility with an international customer base.
-
Training and support provided to ensure your success.
-
Opportunity to grow within a dynamic, people-first company.
-
Supportive and diverse team culture.
-
Competitive remuneration structure.
Additional Requirements
-
Must be based in South Africa.
-
Must be able to work night shifts aligned to U.S. time zones (18:00 – 03:00 SAST).
-
Willingness to undergo a background check.
-
No criminal record.
Find similar jobs at: https://careerjunctionza.co.za/jobs/
CV TIPS for This Role – Stand Out as a Customer Support Star
✅ Tailor Your Experience: Highlight any previous customer service or support roles. Mention the communication tools you’ve used (e.g., Zendesk, Freshdesk, etc.).
✅ Showcase Soft Skills: Emphasize your problem-solving abilities, patience, empathy, and teamwork.
✅ Highlight Tech Readiness: Include your comfort with remote tools, stable internet, and ability to learn new platforms.
✅ Add Certifications: If you’ve completed any online training in customer service, mention it!
✅ Quantify Achievements: Use numbers to show impact, such as “Resolved 100+ customer queries weekly with 98% satisfaction.”
🌐 Company Website: https://talentpool.io
To apply for this job please visit recruitcrm.io.
