Job Details

📌 Job Title: Customer Support Representative – SA
🏢 Company: CoinFlip
📍 Location: Tyger Valley, Cape Town, South Africa
📄 Job Type: Full-time
💰 Total CTC: R22,000 per month

Compensation Breakdown:

Base Salary: R18,000 per month
Night Shift Allowance: R3,000 per month
Travel Allowance: R1,000 per month

Company Overview

CoinFlip is a global digital currency platform and one of the world’s leading cryptocurrency ATM operators. The company provides customers with easy, secure, and compliant access to cryptocurrency through physical ATMs and digital applications.

CoinFlip places strong emphasis on customer education, regulatory compliance, and service reliability, ensuring that both new and experienced users can confidently engage with cryptocurrency technology. Customer support is a critical function in maintaining trust, usability, and a positive brand experience.

Job Overview

The Customer Support Representative is responsible for delivering high-quality support to CoinFlip’s ATM and application users across multiple channels, including phone, chat, email, and SMS. The role focuses on resolving customer queries, providing basic cryptocurrency education, troubleshooting technical issues, and ensuring adherence to compliance and performance standards.

This role is ideal for individuals who are patient, curious, solution-oriented, and comfortable educating customers in a fast-evolving fintech and cryptocurrency environment.

Key Responsibilities

Support ATM customers via phone, chat, email, and SMS
Respond to functional questions regarding ATM usage and the CoinFlip app
Provide basic cryptocurrency and product education to customers
Troubleshoot ATM-related issues and identify recurring customer or equipment trends
Report technical issues and trends accurately to relevant teams
Adhere to all performance metrics, quality standards, and compliance requirements
Maintain clear, professional, and empathetic communication with customers
Document customer interactions and resolutions accurately
Collaborate with internal teams to resolve issues efficiently
Perform additional duties as required to support operations

Qualifications

High School Diploma or equivalent (required)
Business fluency in English and Spanish
Willingness to work a flexible schedule, including night shifts

Education

National Senior Certificate or equivalent qualification
Additional training in customer service, IT support, fintech, or financial services is advantageous

Experience and Skills

Experience

Previous experience in a customer support or contact centre environment (advantageous)
Experience working in a compliance-heavy environment (preferred)

Technical Skills

Competent computer literacy
Minimum typing speed of 30 words per minute
Troubleshooting experience
Familiarity with Microsoft Office applications
Technical acumen across iOS, Android, and mobile platforms

Core Skills

Excellent verbal and written communication skills
Ability to multitask across calls, chats, emails, and SMS
Strong problem-solving and analytical thinking
Patient, customer-focused, and solution-oriented approach
Ability to work independently and collaboratively

Bonus Skills

Basic knowledge of cryptocurrency and blockchain technology
1–2 years of contact centre experience
CRM experience (Salesforce, Zendesk, HubSpot, or similar)
Familiarity with cloud-based call centre software (Five9, NICE, InContact, Softphone, etc.)

CV Tips for the Role

To improve your chances of being shortlisted for this role:

Highlight multi-channel customer support experience clearly
Emphasise bilingual proficiency in English and Spanish
Showcase experience in technical troubleshooting or fintech environments
Include examples of educating customers or simplifying technical concepts
Mention any exposure to cryptocurrency, compliance, or regulated industries
Keep your CV structured, concise, and results-driven

Company Policy

CoinFlip is committed to fair, transparent, and inclusive recruitment practices. All hiring decisions are made based on merit, operational requirements, and compliance with applicable labour laws.

Employment is subject to background checks, qualification verification, and adherence to compliance standards. Employees are expected to maintain confidentiality, uphold regulatory requirements, and conduct themselves professionally at all times.

To apply for this job please visit recruiting.paylocity.com.