Customer Support Representative at Dineplan – Apply Now!

About Dineplan:
Dineplan is South Africa’s leading restaurant reservation software provider, revolutionizing how restaurants manage their bookings. Since 2011, Dineplan has been helping over 500,000 diners book tables effortlessly through our platform. Our solution not only manages reservations but also includes CRM, online ordering, digital menus, marketing, payment processing, and more. At Dineplan, we’re more than just a business – we’re a team that focuses on culture, fun, and delivering value to restaurants.

Who We’re Looking For:
We’re seeking a passionate and tech-savvy Customer Support Representative to join our dynamic team. If you have a strong background in customer service, love technology, and want to make an impact on the restaurant industry, this is the perfect role for you. As a key part of our support team, you’ll help our clients get the most out of Dineplan’s innovative software, ensuring smooth and efficient operations in the restaurant environment.

Key Responsibilities:
✅ Become a Dineplan product expert: Gain in-depth knowledge of Dineplan’s platform and its features.
✅ Deliver exceptional support: Provide outstanding support via email and phone to restaurant clients.
✅ Client Training: Conduct training sessions to ensure clients can maximize the potential of the Dineplan software.
✅ Troubleshooting: Efficiently manage support tickets, escalate issues when necessary, and resolve client challenges.
✅ Build strong relationships: Cultivate positive and lasting relationships with clients, ensuring their satisfaction and continued loyalty.
✅ Identify upsell opportunities: Recognize opportunities for account upgrades and alert the Account Management team for further action.

What We’re Looking For:
✔️ Customer Service Passion: A strong desire to deliver excellent service and exceed client expectations.
✔️ Experience: At least 2 years in a customer support role, preferably in the hospitality or F&B industry.
✔️ Tech-Savvy: Quick to learn new software and able to solve technical challenges.
✔️ Communication Skills: Exceptional verbal and written English communication abilities.
✔️ Problem-Solving: A proactive approach to resolving issues with a focus on efficiency and accuracy.
✔️ Organizational Skills: Strong multitasking abilities and high attention to detail.
✔️ Growth Mindset: An eagerness to learn and grow within the company.

How to Apply:
To apply, submit your application through the link below, and don’t forget to email any supplementary documents (CV or cover letter) to jobs@dineplan.com with the subject line: “Customer Support Representative – YOUR NAME”.
Please note that only applications submitted through the application form will be considered.

About the Team at Dineplan:
At Dineplan, we believe in a work-hard, play-hard philosophy. Our team is collaborative, and we focus on making work fun while maintaining high performance. With regular social events, a positive work environment, and a passion for helping our clients succeed, you’ll feel right at home in our company.

Find similar jobs at: https://careerjunctionza.co.za/jobs/
TIPS for CV related to this post: Highlight any previous customer service experience, especially in hospitality or tech. Showcase your ability to learn new software quickly and your passion for solving client issues. Be sure to mention any experience with restaurant operations or technology.