Safair (Pty) Ltd
Are you passionate about delivering top-tier customer service? Jonsson Workwear is seeking a Customer Support Specialist to join our dynamic team in Roodepoort. If you thrive in customer-focused roles and enjoy connecting clients to the right solutions, this position offers you a chance to make a significant impact within a leading workwear company.
As a Customer Support Specialist at Jonsson Workwear, you’ll play a vital role in ensuring a seamless and exceptional experience for both new and existing customers. From understanding customer needs to managing orders and resolving queries, your contributions will help enhance the company’s reputation for excellence in the workwear industry.
Key Responsibilities:
✅ Customer Relationship Management
- Develop a comprehensive understanding of our full product range to guide customers in selecting the best solutions.
- Establish and nurture strong relationships with both new and existing customers.
- Engage with customers via phone, addressing any queries or concerns promptly and professionally.
✅ Order and Quotation Management
- Prepare and provide accurate quotations for current and future customer orders.
- Capture all new orders efficiently and ensure the smooth flow of the order process by coordinating with the External Advisors as needed.
✅ Product Stock and Merchandising
- Ensure our products are consistently well-stocked and displayed according to Jonsson’s standards.
- Take responsibility for product availability, ensuring customers receive their orders on time.
✅ Payment Processing & Cash Management
- Process customer payments at the Point of Sale (POS) system.
- Handle cash desk responsibilities when required, ensuring accuracy and security in transactions.
✅ Weekend Availability
- Be available to work on weekends when needed, ensuring customers are supported during peak demand periods.
Required Skills & Experience:
✔ Customer Support Experience
- At least 1-2 years of experience in a customer service or retail role.
- Proficient in assisting customers via phone and face-to-face interactions, with a focus on understanding and meeting their needs.
✔ Communication & Tech Proficiency
- Excellent communication skills, both verbal and written, with a professional telephone manner.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook). Familiarity with Syspro is an advantage.
✔ Languages
- Fluent in English (spoken and written). Knowledge of additional languages is a plus.
The Ideal Candidate:
🌟 Personality Traits
- A proactive, reliable “go-to” person who thrives on helping others.
- Exceptional communication skills with a natural ability to build rapport and trust with customers.
- A results-driven individual who works efficiently under pressure and maintains a sense of urgency in all tasks.
- Strong attention to detail and a commitment to delivering top-quality service in every interaction.
- Passionate about workwear and always eager to learn and share product knowledge with customers.
Jonsson Workwear is committed to promoting employment equity, and we encourage applications from candidates of all backgrounds, especially those from designated groups and individuals with disabilities.
Why Jonsson Workwear?
As an industry leader in providing high-quality, durable workwear, Jonsson Workwear is dedicated to enhancing the lives of our customers by offering innovative solutions for the modern workplace. By joining our team, you’ll become part of a forward-thinking, customer-centric company that places a strong emphasis on growth, performance, and career development.
How to Apply:
Ready to make a difference in customer service with Jonsson Workwear? Apply now for the Customer Support Specialist position and join a company that values your skills, passion, and growth potential.
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CV Tips for this Role:
When applying for the Customer Support Specialist role, make sure your CV reflects the following:
- Customer Service Experience: Include relevant experience in retail, customer support, or any service-oriented role where you were responsible for meeting customer needs.
- Communication Skills: Highlight your verbal and written communication skills, particularly if you have any experience engaging with clients over the phone or via email.
- Tech Proficiency: Showcase your skills in Microsoft Office, especially in Excel, Word, and Outlook. Experience with Syspro or similar software will give you an edge.
- Attention to Detail: Provide examples of how you’ve demonstrated meticulous attention to detail in previous roles, whether in managing orders, handling stock, or processing payments.
- Weekend Availability: If applicable, mention your availability to work on weekends, as this is an important aspect of the role.
Best of luck with your application! We look forward to reviewing your CV.
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