Jonsson Workwear
Are you ready to take on a dynamic customer-facing role with one of South Africa’s leading workwear brands? Jonsson Workwear is looking for a dedicated Customer Support Specialist in Roodepoort who will play a key role in delivering exceptional service to both new and existing customers. As part of the Jonsson team, you’ll be at the forefront of connecting customers with the right solutions, ensuring that their needs are met with professionalism and care.
Key Responsibilities:
✅ Customer Relationship Management
- Gain a complete understanding of our full range of workwear products.
- Build and maintain strong relationships with customers by connecting them with the right products to meet their needs.
- Engage directly with customers, addressing queries, concerns, and taking incoming calls.
✅ Order Management & Quotations
- Assist customers by preparing quotations for current and future orders.
- Ensure new orders are captured and processed efficiently, managing the flow of orders and coordinating with External Advisors as needed.
✅ Product Availability & Merchandising
- Ensure that products are consistently well-stocked and displayed to the highest standard.
- Take responsibility for ensuring product availability, keeping the customer experience seamless and efficient.
✅ Payment Processing & Cash Management
- Process customer payments at Point of Sale (POS) and handle cash desk responsibilities when required.
✅ Weekend Availability
- Be available to work on weekends, ensuring that customer needs are met during high-demand periods.
Required Skills & Experience:
✔ Previous Experience: Experience in a similar customer support or retail role focused on providing excellent customer service.
✔ Communication Skills: Well-spoken with a professional telephone manner, able to communicate effectively both verbally and in writing.
✔ Proficiency in MS Office: Advanced knowledge of Excel (spreadsheets), Word, and Outlook. Experience with Syspro is preferred.
✔ Language Skills: Fluency in both spoken and written English. Additional language skills will be an advantage.
The Ideal Candidate:
🌟 Personality Traits
- A “go-to” person who is reliable and approachable, someone that colleagues and customers can depend on.
- Outstanding communication skills with a passion for helping others.
- Strong sense of urgency and a commitment to delivering excellent results in a timely manner.
- Meticulous attention to detail and a drive for excellence in all tasks.
- A proactive, results-driven individual who enjoys working in a fast-paced, customer-focused environment.
At Jonsson Workwear, we are committed to creating an inclusive and equitable workplace. We encourage applications from individuals of all backgrounds, particularly those from designated groups and candidates with disabilities.
Why Jonsson Workwear?
As a leading brand in the workwear industry, Jonsson Workwear prides itself on offering innovative, high-quality solutions that meet the diverse needs of customers across industries. By joining our team, you’ll be part of a company that values performance, customer satisfaction, and continuous growth.
How to Apply:
If you are passionate about delivering brilliant customer service and making a real impact in a growing company, apply now to join the Jonsson Workwear team as a Customer Support Specialist.
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CV Tips for this Role:
When applying for the Customer Support Specialist position, ensure that your CV showcases:
- Customer Service Experience: Highlight any past experience where you have been directly involved in assisting and managing customer needs.
- Communication Skills: Emphasize your ability to communicate effectively both on the phone and in writing.
- Tech Proficiency: List your proficiency in tools like MS Office and any relevant systems such as Syspro.
- Attention to Detail: Showcase your ability to maintain high standards in tasks like order processing and product merchandising.
- Weekend Availability: If applicable, mention your willingness and availability to work on weekends to ensure you meet customer needs.
Best of luck with your application – we look forward to reviewing your CV!
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