Deel
About Deel
Deel is at the forefront of revolutionizing how companies hire, onboard, manage, and pay their global workforce. We are a rapidly growing company that offers a platform for businesses to easily hire talent from anywhere in the world. Our dynamic team spans over 100 countries, constantly innovating and improving our technology to connect exceptional talent with top companies globally.
As part of our growth, we’re looking for a Customer Support Specialist to join our team. In this role, you will provide exceptional customer service, assist with inquiries, and help resolve issues through multiple communication channels.
Key Responsibilities ✔️
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🌟 Provide professional and knowledgeable support through voice calls, live chat, email, and social media channels.
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📈 Take ownership of customer issues, investigate them, and provide efficient resolutions.
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💬 Communicate effectively with customers, ensuring their satisfaction through empathy and problem-solving.
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🧠 Continually learn and stay updated on the Deel platform’s features and services.
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🔄 Work closely with internal teams to enhance workflows and ensure a smooth customer experience.
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📝 Handle customer inquiries by processing orders, forms, and requests.
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📅 Manage and exceed performance-related targets while meeting deadlines in a fast-paced environment.
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📊 Participate in ongoing training to enhance product knowledge and service quality.
Required Experience and Skills 🛠️
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📞 Prior experience in BPO, Call Centers, or customer-facing teams is preferred.
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🌐 Ability to provide support across multiple platforms (email, chat, calls, and social media).
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✍️ Strong written and verbal English communication skills.
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🎯 A customer-centric mindset, with the ability to handle issues quickly and effectively.
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💻 Familiarity with Zendesk or similar customer service platforms is a plus.
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🌍 Comfortable working remotely and independently in a global SaaS company environment.
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🔍 Ability to identify trends and provide actionable feedback for process improvements.
Why Join Deel? 🌟
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🌍 Flexible remote work options with access to WeWork spaces where available.
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💼 Competitive pay, stock options, and a range of additional perks and benefits.
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🎓 Access to continuous product training and personal development.
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🚀 Be part of an innovative, fast-growing company at the forefront of global talent acquisition.
Total Rewards 🎁
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🖥️ Tailored computer equipment to suit your role.
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📈 Stock grant opportunities depending on role, employment status, and location.
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🌐 Benefits that adapt to your employment status and country.
How to Apply 💼
Interested in becoming a part of Deel’s success story? Apply now to join our global team and help us redefine the future of work.
Apply now at…https://jobs.ashbyhq.com/Deel/6c731a9f-3de4-4fdb-90a8-6194453d0374?src=LinkedIn
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TIPS for CV related to this post:
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Highlight experience in customer support, especially within SaaS or global companies.
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Showcase your problem-solving skills and ability to work independently in remote environments.
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Be sure to mention familiarity with tools like Zendesk or similar platforms.
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Demonstrate your passion for providing excellent customer service and continuous learning.
