Customer Technical Support Specialist – Apply Now!

🧾 Job Details

🏢 Employer: GoHighLevel SaaS Platform
📍 Location: Fully Remote (Must work U.S. business hours, Monday–Friday 9:00am–5:00pm PST)
💼 Job Type: Full-Time
🆔 Job Identification: CTS-GHL-001
📂 Job Category: Customer Support / Technical Support
📅 Closing Date: Open until filled

🔹 Job Overview

We are hiring a Customer Technical Support Specialist to support a field-service and workflow SaaS platform serving service-based businesses.

In this role, you will be the primary technical point of contact for customers using GoHighLevel, providing guidance, troubleshooting technical issues, and ensuring successful adoption of the platform. This is more than basic support; the ideal candidate will learn the platform in depth, help with setup, workflows, automations, integrations, and escalate complex issues with clarity.

This is a fully remote position requiring work during U.S. business hours, offering exposure to a fast-paced, product-driven SaaS environment with opportunities for growth and skill development.

🔹 Key Responsibilities

🖥 Learn the platform thoroughly, including all features, workflows, integrations, and limitations
💬 Support customers via email, chat, and ticketing systems for onboarding, setup, and daily use
🔑 Guide users through account setup, permissions, pipelines, forms, dashboards, and workflows
🛠 Troubleshoot technical issues in application functionality, automations, triggers, integrations, and webhooks
🔗 Provide GoHighLevel-specific support for CRM setup, workflows, pipelines, custom fields, forms, webhooks, and APIs
🔍 Diagnose issues by replicating customer setups to identify root causes
📄 Escalate complex bugs with clear documentation and technical context
📚 Maintain internal documentation, FAQs, and help guides
📝 Provide structured feedback to product and development teams based on recurring issues
🤝 Collaborate effectively with a small, high-performing remote team
⚡ Perform additional technical or support tasks as required

🔹 Required Qualifications

🎓 Education: Matric / High School Diploma or equivalent
🧑‍💼 Experience:

• 2+ years hands-on experience with GoHighLevel (non-negotiable)

• 2+ years in technical customer support, web development, or SaaS support

• Experience with web applications, CRM systems, automations, workflows, and integrations
  💡 Skills & Competencies:

• Ability to explain technical concepts clearly to non-technical users

• Strong written and verbal communication in English

• Excellent problem-solving and critical-thinking ability

• High attention to detail, organization, and time management

• Customer-focused mindset with high emotional intelligence

🔹 Preferred Qualifications

💻 Experience supporting field service platforms, workflow tools, or SaaS startups/scale-ups
🌐 Basic knowledge of APIs, webhooks, HTML, CSS, and basic JavaScript
🔄 Experience with tools like Zapier, Make, Twilio, and Stripe
🌍 Experience working remotely with global or U.S.-based teams

🔹 Benefits of Working With the Company

🏠 Fully remote, long-term, and stable role supporting a single SaaS product
📈 Performance-based growth opportunities with exposure to real SaaS operations
💡 Hands-on experience with automations, integrations, workflows, and GoHighLevel expertise
🤝 Collaborative and supportive team culture
🚀 Opportunity to deepen technical support skills and advance within a scaling tech platform

🔹 System Requirements

💻 Stable internet connection (minimum 20 Mbps)
🖥 Computer with 2.4 GHz processor or higher and minimum 8 GB RAM
🖥 Windows 10+ or macOS
🎧 Headset with microphone