Desktop Support Technician at Nimble – Apply Now!

Nimble Credit Solutions, a trusted name in the financial services sector, is on the lookout for a skilled and tech-savvy Desktop Support Technician to join our growing IT team in Woodstock, Cape Town. If you have a passion for solving IT challenges, love engaging with end-users, and enjoy working in a high-energy environment, this role is perfect for you!

💡 About the Role:

As a Desktop Support Technician, you’ll be the go-to person for first-line IT support across the organization. Your role will be critical in ensuring the seamless operation of desktops, laptops, and IT systems — supporting both on-site and remote users.

🔧 Key Responsibilities:

• Offer first-line technical support via ticketing system, phone, email, or face-to-face.

• Troubleshoot hardware and software issues on Windows and Mac platforms.

• Install, configure, and maintain desktops, laptops, printers, and peripherals.

• Manage user accounts, permissions, and security settings using Active Directory.

• Assist with software installations, patching, and version updates.

• Support remote users with VPN, remote desktop tools, and connectivity issues.

• Maintain a current inventory of IT assets and equipment.

• Document all IT support interactions and resolutions in the ticketing system.

• Participate in IT projects like system upgrades, rollouts, and deployments.

• Train and guide users on IT policies, tools, and best practices.

• Ensure compliance with IT security protocols and company guidelines.

• Provide printer and endpoint support as needed.

• Collaborate with IT peers to continually improve service delivery.

✅ What You’ll Need:

• A Bachelor’s degree in Information Technology, Computer Science, or related field.

• Minimum 2 years’ experience in desktop or IT helpdesk support.

• Strong working knowledge of Windows & macOS environments.

• Experience with Office 365, Active Directory, and Remote Desktop tools.

• Familiarity with networking concepts like TCP/IP, DNS, DHCP, and VPN.

• Basic scripting experience (e.g., PowerShell, Bash) is a plus.

• Excellent diagnostic, problem-solving, and customer service skills.

• Certifications such as CompTIA A+, Microsoft, or ITIL Foundation will be advantageous.

• Prior experience supporting enterprise environments (500+ users) is a bonus.

🎯 Why Work at Nimble?

At Nimble, we’re passionate about fostering an inclusive and supportive workplace where people thrive. We offer more than just a job — we offer a career path, recognition, and a chance to contribute to impactful projects.

🌟 Perks & Benefits:

• Competitive salary package

• 100% employer-covered benefits: Funeral Cover, Group Life, Disability, Medical Aid

• Subsidised schooling at Peak Child

• Paid maternity leave and birthday leave

• Wi-Fi access for staff

• Annual performance reviews tied to salary increases

• Bursary opportunities for career advancement

• Dynamic, results-driven work culture

🙌 Who Should Apply?

If you’re driven, organized, and thrive in fast-paced environments, this role will let you put your tech skills into action while making a real impact. Be part of a high-performance team that’s committed to excellence in IT support and customer experience.

Find similar jobs at:
👉 https://careerjunctionza.co.za/jobs/

📝 CV Tips for This Desktop Support Technician Role:

1. Tailor Your Experience – Highlight roles where you supported users directly and mention your ticketing system experience.

2. List Tech Skills Clearly – Include platforms (Windows, macOS), tools (Active Directory, Office 365), and concepts (DNS, VPN, etc.).

3. Show Certifications – Add IT-related certs (CompTIA, Microsoft, ITIL) to boost credibility.

4. Quantify Impact – Use numbers (e.g., “Supported over 600 users” or “Reduced downtime by 40%”).

5. Soft Skills Matter – Showcase your communication, teamwork, and time management skills.

🔗 Company Website:
https://nimblegroup.co.za