Desktop Support Technician at TSU – Apply Now!

TSU Group Holdings is looking for a motivated and technically skilled Junior Desktop Support Technician to join our IT department in Strand, Western Cape. This role is perfect for a candidate with at least three years of hands-on experience in desktop support or helpdesk environments and a passion for providing exceptional end-user service.

As a key member of our technical support team, you’ll play an important role in ensuring smooth day-to-day IT operations across the organization. This is your opportunity to be part of a dynamic team where innovation, technical excellence, and customer service meet.

💼 Key Responsibilities:

• Deliver first-line support to internal users via phone, email, and face-to-face, resolving hardware, software, and networking issues.

• Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices.

• Perform system updates, software installations, and backups in line with IT best practices.

• Assist with user account management (creation, modification, deactivation).

• Support remote users and mobile workforces with Office 365 and VPN tools.

• Escalate unresolved issues to senior IT staff and document all solutions clearly.

• Participate in infrastructure projects and contribute to improvements in IT processes.

• Maintain up-to-date technical documentation for support and knowledge sharing.

✅ Minimum Requirements:

• 3+ years’ experience in a helpdesk or desktop support role.

• Strong working knowledge of Windows 10/11, Microsoft Office Suite, and common business applications.

• Proficient in desktop and peripheral hardware configuration and troubleshooting.

• Basic networking understanding (TCP/IP, DNS, DHCP).

• Familiarity with Office 365 Admin Center and endpoint management tools.

• Experience with ITSM platforms, preferably N-Able.

• Excellent problem-solving skills with the ability to communicate technical terms to non-technical users.

• Certifications such as CompTIA A+, MCDST, or equivalent are advantageous.

• Valid Driver’s License and reliable personal vehicle.

🎁 What We Offer:

• Competitive salary based on your experience and qualifications.

• Professional growth and upskilling opportunities.

• A supportive work culture that encourages collaboration and innovation.

• Exposure to diverse IT projects across a growing business.

⚠️ Important Notice:

By applying for this position, you consent to pre-employment screening which includes a criminal check, credit check, and polygraph test.

Ready to advance your IT career with a reputable and forward-thinking company? Apply now and become part of TSU Group Holdings’ success story.

🔗 Find similar jobs at:
https://careerjunctionza.co.za/jobs/

📄 CV TIPS for Desktop Support Technician Roles:

• Highlight Certifications: Make sure to include relevant certifications like CompTIA A+, MCDST, or any ITIL training.

• Quantify Experience: Mention the number of users/devices supported and types of systems managed.

• Show Problem-Solving Ability: Include specific examples of technical issues you’ve resolved.

• Soft Skills Matter: Communication and customer service are just as important—include real-life examples.

• Tailor Your CV: Use keywords from the job description such as “Windows 10/11,” “Office 365,” or “ITSM platforms.”

🌐 Company Website:
https://www.tsuafrica.com