Desktop & VLM Engineer at Logicalis – Apply Now!

Join a Global Digital Solutions Leader!

Logicalis, a globally recognized digital transformation solutions provider, is looking for a dynamic and experienced Desktop & VLM Engineer to join our Customer Services Team in Cape Town. This is an exciting opportunity for a passionate IT professional to be part of a company that partners with industry leaders like Microsoft, Cisco, Oracle, and VMware.

As a Desktop & Vulnerability Lifecycle Management (VLM) Engineer, you will play a critical role in maintaining high levels of customer care, ensuring system stability and vulnerability management across client desktop estates. Join a supportive, innovative team that celebrates diversity, encourages professional development, and leads digital change globally.

Key Responsibilities:

Customer Support & Incident Management

• Own and manage customer requests, ensuring SLA compliance and outstanding service delivery.

• Troubleshoot incidents onsite or remotely, and escalate where necessary.

• Maintain regular communication with customers on progress and resolutions.

Desktop & VLM Operations

• Conduct vulnerability assessments and proactively remediate issues using VLM tools.

• Perform desktop/laptop application deployments and updates.

• Implement and maintain endpoint security protocols.

• Ensure knowledge articles and troubleshooting guides are current and accessible.

Delivery & Technical Services

• Provide advanced diagnostics and support for desktops and laptops.

• Coordinate with vendors and internal teams to resolve technical issues.

• Maintain detailed documentation of fixes and configurations.

• Support internal and client-side IT projects and administrative tasks.

Security & Compliance

• Conduct vulnerability scans and resolve security incidents.

• Assist in designing and automating security and compliance controls.

• Research emerging threats and recommend appropriate risk mitigations.

Requirements:

Technical & Experience

• Proven experience in desktop support, IT infrastructure, and endpoint vulnerability management.

• Strong knowledge of desktop operating systems and application deployment.

• Familiarity with security tools and endpoint protection technologies.

• Experience working in a multi-client or managed services environment is advantageous.

Soft Skills

• Customer-centric with excellent communication and interpersonal skills.

• Proactive, solutions-driven attitude with attention to detail.

• Ability to work both independently and within a team structure.

• Strong documentation and reporting skills.

Why Logicalis?

• Work with cutting-edge global technologies and enterprise clients.

• Collaborate with a diverse, international team of tech experts.

• Gain access to development programs, career growth, and certifications.

• Join a forward-thinking organization shaping digital transformation.

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✅ CV Tips for This IT Support Role

• Be Specific with Technologies: Highlight desktop operating systems, VLM tools, and security platforms you’ve worked with.

• Show Customer-Focus: Emphasize your ability to resolve client issues with care and professionalism.

• Demonstrate Troubleshooting Skills: Include examples of complex issues you’ve resolved—especially in customer-facing roles.

• Quantify Achievements: Mention SLA adherence, successful project deployments, or incident resolution times.

• Certifications Matter: List any IT certifications (e.g., CompTIA A+, Microsoft, Cisco, ITIL) up front in your CV.

🔗 Company Website:
https://www.logicalis.com