Job Details

📍 Location: Stellenbosch, Western Cape
🏦 Company: Capitec Bank Ltd
💼 Job Type: Permanent (Future Opportunity Talent Pool)
🧠 Role Level: Senior / Strategic Architecture
💻 Domain: Service Management Systems

Company Overview

Capitec Bank is one of South Africa’s most innovative financial institutions, driven by a clear purpose: to simplify banking so that clients can better manage their financial lives. The organisation is built on a strong digital foundation, agile delivery models, and a culture that prioritises innovation, accountability, and client-centric solutions.

Capitec continuously invests in future-focused technology capabilities and proactively builds talent pipelines to support long-term growth and enterprise transformation.

About This Opportunity

This advert is intended to attract high-calibre architecture talent for future-dated opportunities within Capitec Bank.

The Domain Architect: Service Management Systems role is a senior, strategic position responsible for shaping and governing architectural standards across enterprise service management platforms. The role focuses on enabling scalable, reusable, and future-fit solutions that support IT Service Management (ITSM), HR Service Management (HRSM), and related enterprise capabilities.

The Domain Architect will act as a subject matter expert and trusted advisor, ensuring architectural integrity while driving innovation, automation, and continuous improvement across service management ecosystems.

Key Responsibilities

Define and implement architectural standards for service management systems
Design reusable, scalable architectural components aligned to enterprise strategy
Govern integration, design, and process standardisation across service platforms
Review and advise on new service management requirements and solution designs
Ensure alignment with enterprise architecture principles and future technology trends
Facilitate collaboration between technical teams and business stakeholders
Translate business requirements into sustainable, fit-for-purpose solutions
Identify opportunities for innovation, including automation, AI, and optimisation
Support new service implementations, upgrades, and platform enhancements
Reduce bespoke development, technical debt, and architectural complexity

Ideal Candidate Profile

Experience

6–8 years’ experience in service management systems
Minimum 4 years in domain architecture or solution architecture roles
Exposure to large-scale enterprise projects and service implementations
Experience designing and governing ITSM and HRSM platforms
Strong understanding of architectural governance and standardisation

Technical Background

Solid technical foundation in engineering, networking, or related disciplines
Experience with service management platforms (e.g. ServiceNow, ITSM tools)
Architecture-led mindset with focus on principles over specific technologies
Strong understanding of systems integration and enterprise platforms

Skills and Competencies

Commercial and strategic thinking
Strong written and verbal communication skills
Stakeholder facilitation and workshop leadership
Business process modelling (IDEF-0, BPMN, Enterprise Architect, Financial Modelling)
Negotiation and influencing skills
Advanced problem-solving and analytical ability
High attention to detail
Strong computer literacy (MS Word, Excel, Outlook)

Qualifications

Minimum

Grade 12 National Certificate or Vocational qualification

Preferred

Relevant tertiary qualification in Information Systems or related field

CV Tips for Domain Architects

Highlight enterprise-scale architecture experience and governance ownership
Showcase service management platforms and transformation initiatives
Include examples of reusable architecture, standardisation, and optimisation
Demonstrate collaboration between business and technical stakeholders
Emphasise innovation initiatives such as automation or AI enablement

Conditions of Employment

Clear criminal record
Clear credit record

Employment Equity Statement

Capitec Bank is committed to diversity and transformation. Applications will be considered strictly in line with the organisation’s Employment Equity objectives.

To apply for this job please visit careers.capitecbank.co.za.