Donor Care Officer at The SANBS – Apply Now!

Permanent

South African National Blood Service

Job Details

📍 Location: Gqeberha (Port Elizabeth), Eastern Cape

🏢 Business Unit: Walker Drive DC

📄 Reference: sanbs_003088

📅 Closing Date: 17 December 2025

💼 Contract Type: Permanent

  • ⏰ Work Schedule: Full Time

  • 💰 Remuneration: R475,067.00

About SANBS

The South African National Blood Service (SANBS) is a national leader in providing safe, high-quality blood and blood products to meet the needs of patients across the country. The organisation plays a vital role in supporting the healthcare system and relies heavily on skilled professionals who ensure donor safety, product quality, and operational excellence.

Role Overview

The Donor Care Officer is responsible for the safe collection of blood and blood products according to daily and monthly targets at fixed and mobile blood drives. This role blends clinical skill, donor relationship management, operational coordination, and strict compliance to SOPs and clinical standards. You will play a central role in ensuring both donor safety and the availability of essential blood products for medical use.

Key Performance Areas 

1. Financial Management

  • Ensure cost-effective use of consumables by planning, packing, and monitoring usage per blood drive.

  • Maintain and validate equipment, ensuring defects are reported and resolved timeously.

  • Monitor consumable trends and report discrepancies or unusual usage immediately.

2. Customer & Stakeholder Management

  • Represent SANBS professionally at blood drives and donor centres.

  • Welcome and assist donors throughout the registration and assessment process.

  • Guide donors through documentation, clarify questions, and ensure they understand pre-donation requirements.

  • Coach the team on donor experience, using complaints and compliments as learning tools.

  • Escalate donor concerns to the Clinic Supervisor before or at shift-end.

3. Internal Processes

  • Perform whole blood and apheresis collections to meet assigned targets.

  • Assist with loading, unloading, and setup of mobile drives.

  • Complete donor assessments, documentation, and data capturing according to SOP.

  • Conduct physical checks (pulse, BP, Hb screening) and document results accurately.

  • Conduct confidential risk behaviour interviews with donors.

  • Prepare blood packs, perform phlebotomy, monitor donors during and after donation, and provide care and refreshments.

  • Perform emergency first aid/CPR as needed, pending medical support.

  • Document all post-donation activities and ensure accurate reporting.

4. Learning & Growth

  • Temporarily perform Clinic Supervisor duties when needed.

  • Participate in regular staff meetings, discussions, and updates on policy, SOPs, and operational changes.

  • Support the Supervisor with training needs analysis and competency observations.

5. Governance & Compliance

  • Maintain updated staff and equipment files.

  • Ensure strict adherence to SHEQ and operational procedures.

  • Manage medical waste according to standards.

  • Maintain a safe environment for both donors and staff at all times.

Minimum Requirements

Education

  • Diploma or Degree in General Nursing Sciences (Registered Nurse)

  • Code B or EB manual driver’s license

Experience

  • Minimum 2 years of Registered Professional Nursing experience

Knowledge & Skills

  • Understanding of SANBS policies and procedures

  • Knowledge of South African blood transfusion standards

  • Strong donor communication and interpersonal skills

  • Clinical assessment and phlebotomy competence

  • Ability to work in high-pressure environments

  • Compliance-driven and safety-conscious

Top CV Tips 

  1. Highlight all clinical competencies, especially phlebotomy, patient assessment, and emergency response.

  2. Include donor-facing experience, customer service exposure, or stakeholder interaction.

  3. Mention experience with SOPs, clinical governance, or regulatory compliance, as this role is highly procedure-driven.

  4. Show your mobility and readiness for field work, such as experience in mobile clinics or outreach programs.

  5. Include certifications (BLS, CPR, etc.) and any continuous professional development activities.

  6. Demonstrate teamwork and communication skills, as donor care relies heavily on coordinated team performance.

Equal Opportunity Statement

SANBS is committed to creating an inclusive, diverse working environment. All applicants will be considered fairly in alignment with the organisation’s employment practices and operational requirements.

To apply for this job please visit sanbs.ci.hr.