Donor Care Officer Role at The SANBS | Apply now!

JOB DETAILS

🩸 Job Title: Donor Care Officer
🏢 Organisation: South African National Blood Service (SANBS)
📍 Location: Kimberley, South Africa
🕒 Contract Type: Permanent
📄 Listing Reference: sanbs_003133
📅 Apply By: 5 February 2026
💰 Remuneration: R480,901.00

🧾 JOB OVERVIEW

The Donor Care Officer is responsible for collecting safe, quality blood and blood products in line with SANBS standards and targets. The role supports fixed and mobile blood drives, ensuring excellent donor care, compliance, and operational efficiency.

🎯 KEY PERFORMANCE AREAS

KPA 1: Financial

• Manage cost per unit for whole blood and specialised collections

• Prepare, pack, and load consumables per blood drive targets

• Maintain and validate equipment; ensure timely repairs

• Report consumable usage variances and stock discrepancies

KPA 2: Customer & Stakeholder

• Manage stakeholder relations at blood drives and donor centres

• Welcome, guide, and assist donors through registration and assessment

• Support donors with forms and address queries

• Manage complaints and coach teams on customer service

KPA 3: Internal Processes

• Collect whole blood/apheresis units to meet targets

• Set up and pack down blood drives efficiently

• Complete donor identification, registration, assessments, and documentation

• Conduct basic physical checks and confidential risk assessments

• Perform phlebotomy and provide donor education and care

• Handle post-donation documentation and donor advice

• Initiate first aid/CPR in emergencies as required

KPA 4: Learning & Growth

• Perform Clinic Supervisor duties when required

• Participate in staff meetings and operational communications

• Support training needs analysis, CPDs, and competency management

KPA 5: Governance

• Maintain staff and equipment files

• Enforce SHEQ and operational policies

• Manage medical waste per SOP

• Ensure a safe working environment

🎓 MINIMUM REQUIREMENTS

Education

• Diploma or Degree in General Nursing Sciences

• Code B or EB manual driver’s licence

Experience

• Minimum 2 years’ Registered Professional Nursing experience

Knowledge & Skills

• SANBS policies and procedures

• Standards of Practice for Blood Transfusion in South Africa

• Understanding of relevant healthcare legislation

📄 CV TIPS

• Clearly indicate nursing qualification and registration

• Highlight phlebotomy, donor care, and mobile clinic experience

• Include first aid/CPR competencies

• Demonstrate experience with SOP compliance and documentation

• Mention customer service and stakeholder engagement strengths

🩺 WHY SANBS

SANBS plays a critical role in saving lives across South Africa. Join a mission-driven organisation committed to quality, safety, and community impact.