Duty Manager at Fairmont Cape Grace – Apply Now!

About the Company

Fairmont Hotels & Resorts, managed by Accor, is a global leader in luxury hospitality with legendary destinations such as The Savoy in London and The Plaza in New York. At Cape Grace, a Fairmont-managed hotel in Cape Town, we pride ourselves on delivering unforgettable experiences rooted in elegance, respect, and impeccable service. As part of Accor, we are committed to growth, diversity, inclusion, and meaningful careers that empower our employees across the globe.

Position Summary

As the Duty Manager at Cape Grace, you will be at the heart of our guest experience, ensuring that every interaction contributes to unforgettable memories. You will lead and guide front-line teams, handle guest concerns proactively, and collaborate across departments to uphold our world-class standards.

Key Responsibilities

• Act as the primary contact for guest relations, especially during peak dining times such as breakfast and dinner.

• Manage and resolve guest concerns promptly through tailored recovery plans.

• Support and guide department managers in enhancing guest experiences.

• Establish and nurture relationships with travel agents and VIP guests.

• Coordinate guest interchange and loyalty programmes (ALL – Accor Live Limitless).

• Drive feedback initiatives including online reviews and in-house guest surveys.

• Lead LQA (Leading Quality Assurance) audits and implement improvements.

• Perform regular spot checks on guest-facing areas to ensure cleanliness and maintenance.

• Act as liaison for lost and found in coordination with Security.

• Promote upselling of rooms, hotel amenities, chauffeur services, and loyalty sign-ups.

Qualifications and Skills

• Matric / Grade 12 (Required)

• Diploma or Degree in Hospitality Management (Preferred)

• Minimum 3 years of managerial experience in a 5-star hotel environment

• Proficient in MS Office and Opera Cloud systems

• Strong verbal and written English communication; fluency in a second language is an asset

• Proven abilities in guest satisfaction, team collaboration, conflict resolution, and workflow management

• Flexible and enthusiastic about leading special projects or initiatives

• Commitment to upholding Accor’s Code of Ethics and Organisational Values

Why Join Us?

• Be part of a globally recognized luxury hospitality brand

• Work in an inclusive, empowering, and dynamic environment

• Access to training and career development programs

• Competitive remuneration and benefits

• Opportunities for internal mobility and global placements

Find similar jobs at:
👉 https://careerjunctionza.co.za/jobs/

💡 CV Tips for a Duty Manager Position:

✅ Tailor your CV to highlight luxury or high-end hospitality experience.
✅ Emphasize guest service excellence—include metrics like guest satisfaction scores or repeat business increases.
✅ Show leadership impact—mention team sizes, training initiatives, or interdepartmental achievements.
✅ Include tech skills such as Opera Cloud, guest feedback platforms, or reservation systems.
✅ List languages you speak to emphasize your ability to connect with international guests.
✅ Use strong action verbs like “enhanced,” “led,” “resolved,” and “coordinated.”
✅ Keep the design clean and professional—avoid clutter and use bullet points for clarity.
✅ Showcase problem-solving examples under pressure or in crisis situations.

🔗 Company Website: https://group.accor.com
🔗 Property Website (Cape Grace – Fairmont): https://www.fairmont.com/cape-grace