Employee Relations Officer at The Clicks Group – Apply now!

Job Details

📍 Location: Cape Town, Western Cape, South Africa
🏢 Company: Clicks Group
💼 Position: Employee Relations Officer
📄 Contract Type: Permanent
💰 Remuneration: Market Related
⚖ Employment Equity: Yes
📅 Closing Date: 9 February 2026

Company Overview

Clicks Group is one of South Africa’s leading retail and healthcare groups, committed to improving lives through accessible health, beauty, and wellness solutions. With a strong focus on ethical leadership, compliance, and people development, Clicks fosters a values-driven workplace that prioritises fairness, inclusion, and employee wellbeing.

Job Overview

The Employee Relations Officer will play a key role in promoting fair, consistent, and legally compliant employee relations practices across the organisation. Reporting to the ER Manager, this role focuses on resolving workplace issues, guiding line management, managing disputes, and representing the business at dispute resolution forums to minimise risk and support a positive employee experience.

Key Responsibilities

• Resolve employee relations matters, workplace disputes, and behavioural issues through structured and compliant processes

• Represent the organisation at the CCMA and other dispute resolution forums

• Interpret and apply labour legislation and internal policies to reduce legal risk

• Conduct objective, fair, and legally sound workplace investigations

• Manage ER case documentation, timelines, and records accurately

• Analyse ER trends to identify risks and recommend proactive interventions

• Advise and guide line managers on disciplinary, incapacity, and performance processes

• Collaborate with HR teams, management, employees, unions, and external stakeholders

• Support a positive employee experience by reinforcing organisational values and trust

Qualifications

Education

• 3-year Bachelor’s Degree in Human Resources, Industrial Psychology, Labour Relations, or a related field

Experience

• Minimum 3 years’ experience in an ER or IR specialist role within retail, manufacturing, or logistics

• Minimum 3 years’ experience in a HR Generalist role with strong IR exposure

• Proven experience handling CCMA cases and dispute resolution matters

Skills

• Strong interpretation and application of South African labour legislation

• Conflict resolution, grievance handling, and mediation skills

• Investigation and case management expertise

• Excellent written and verbal communication

• Strong analytical, problem-solving, and organisational abilities

• Ability to manage multiple cases under pressure

CV Tips

• Clearly highlight ER, IR, and CCMA experience

• Include examples of disciplinary cases, investigations, or disputes handled

• Showcase your knowledge of SA labour legislation

• Emphasise stakeholder engagement with management, unions, and employees

• Keep your CV concise, structured, and evidence-based

Benefits of Joining the Clicks Group

• Work for a respected national retail group

• Exposure to complex ER and labour relations matters

• Career growth within a structured HR environment

• Collaborative and values-driven workplace culture

• Opportunity to influence employee engagement and compliance

Company Policy

Clicks Group is committed to Employment Equity and creating an inclusive workforce reflective of South Africa’s diversity. All appointments are made in line with the organisation’s Employment Equity Plan, and applications from people with disabilities are encouraged.