FirstJob Learner – Development Programme (Part-Time)

📍 Company: First National Bank (FNB)
📍 Location: Johannesburg, South Africa, 2001
📍 Contract Type: Part-time (Learner Programme)

About the Role

The FirstJob Learner Programme at FNB is designed to give young graduates and aspiring professionals a chance to gain valuable work experience while completing a formal, registered qualification.

As a Learner, you will actively contribute to the business through tasks such as research, analysis, administration, process improvement, and project work, all while meeting the requirements of your academic qualification.

This role is ideal for individuals who are motivated, customer-focused, and eager to grow within a supportive and dynamic banking environment.

Key Responsibilities

• Deliver on predefined work objectives including research, analysis, and administrative tasks.

• Adhere to FNB’s values, service standards, and Treating Customers Fairly (TCF) outcomes.

• Resolve customer complaints, take ownership of issues, and collect feedback for service improvement.

• Ensure product knowledge and technical advice are accurate and reliable.

• Contribute to operational efficiency by following processes, procedures, and quality standards.

• Identify risks and escalate them to management when necessary.

• Participate in process and system improvement initiatives.

• Work collaboratively to achieve team goals while respecting diversity and inclusivity.

• Develop a personal growth plan to enhance skills and competencies.

• Demonstrate a commitment to continuous improvement, aligned with FNB’s shared value: “I get better and better.”

What You’ll Need

• Enrolled in a formal registered qualification (or recently completed one).

• Strong communication and problem-solving skills.

• A customer-first mindset with the ability to resolve issues effectively.

• Willingness to learn, adapt, and grow within a corporate banking environment.

• Commitment to teamwork, inclusivity, and FNB’s shared values.

Why Join FNB?

• Gain practical experience in one of South Africa’s leading financial institutions.

• Work while studying – bridging the gap between education and professional life.

• Exposure to customer service, process management, and innovation.

• Be part of a bank recognized for its globally awarded app and eBucks rewards system.

• Build a career with a company dedicated to transformation, inclusivity, and sustainability.

CV Tips for This Role

1. Highlight your studies – List your qualification and the modules most relevant to finance, admin, or customer service.

2. Show service experience – Include part-time, volunteer, or project roles that showcase customer interaction or teamwork.

3. Demonstrate adaptability – Mention how you’ve handled challenges or learned new skills quickly.

4. Include achievements – Even small wins like university projects, leadership roles, or community work add value.

5. Use action verbs – Words like “resolved, supported, delivered, improved” help your CV stand out.

How to Apply

Click Apply to submit your application through the FNB Careers portal.

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