Front Desk Supervisor at Tsebo Solutions | Apply now!

📌 Reference Number: TSE250811-8
📍 Location: Inland, Gauteng, South Africa
💼 Job Type: Fixed Term Contract
🏭 Division: Tsebo Facilities Solutions
📂 Industry: Facilities Management

Website: http://www.tsebo.com

🌟 About Us

At Tsebo Facilities Solutions, we specialise in creating seamless workplace experiences across Africa, offering services in Catering, Facilities Management, Cleaning, Hygiene, Pest Control, Security, Energy, Procurement, Workspace Design, and Remote Camps.

Our Front Desk Supervisor role is central to ensuring smooth reception operations, delivering top-tier client satisfaction, and maintaining the highest professional standards.

🎯 Key Responsibilities

Operational Delivery

• Welcome visitors, manage guest arrivals, and ensure smooth check-ins.

• Anticipate client needs and assist with travel arrangements, meeting room setup, and hospitality requests.

• Monitor meeting room conditions, technical equipment, and cleanliness.

• Report building maintenance issues and liaise with service teams.

• Maintain compliance with health, safety, and quality standards.

Customer Focus

• Provide accurate, courteous, and timely responses to client queries.

• Conduct client satisfaction surveys and address feedback proactively.

• Manage bookings at least 48 hours in advance.

• Resolve complaints or escalate to management when needed.

Reporting & Administration

• Prepare weekly and monthly reports within set deadlines.

• Maintain and update all records related to reception operations.

Code of Conduct

• Uphold Tsebo’s values and ethical standards.

• Maintain confidentiality, professionalism, and a polished corporate image.

📋 Minimum Requirements

• 🎓 Education: Grade 12 (Non-negotiable)

• 💻 Computer literacy (MS Office Suite)

• 🏨 2–3 years’ frontline hotel or customer service experience

• 🛎 Minimum 3 years as a Receptionist in a hospitality environment

• 🌐 Knowledge of hospitality industry standards and customer service best practices

🛠️ Skills & Attributes

• Excellent communication & interpersonal skills

• Organisational and time-management abilities

• Conflict resolution skills & resilience under pressure

• Customer-oriented with an outgoing personality

• High emotional intelligence and adaptability

💡 CV Tips for Front Desk Supervisor Applicants

1. Highlight leadership experience – mention any team supervision or training duties.

2. Show hospitality achievements – e.g., improved guest satisfaction scores or reduced client complaints.

3. Include technical skills – meeting room tech setups, booking systems, and MS Office proficiency.

4. Demonstrate customer service excellence – add measurable examples.

5. Emphasise problem-solving – detail times you resolved complex client issues.

6. Tailor keywords from this ad for better ATS compatibility.

7. Keep formatting clean & professional – avoid overly decorative CV designs.

👉 Find similar jobs at CareerJunctionZA.co.za

🚪 How to Apply

Submit your CV via the Tsebo Careers Portal before 15 August 2025.
Note: Tsebo does not charge any application or placement fees.