Front Of House Manager in Johannesburg | Apply Now!

📍 Location: Midrand, Gauteng, South Africa
📅 Closing Date: 9 August 2025
📂 Job Type: Permanent
🏢 Division: Fedics, Tsebo Solutions Group
📌 Reference Number: TSE250730-1

Website: http://www.tsebo.com

🏢 About Tsebo Solutions Group

Tsebo Solutions Group is a leading African Integrated Workplace Management Solutions Provider. We offer comprehensive solutions in Catering, Facilities Management, Cleaning, Pest Control, Energy, Protection, and more. Our focus is on efficiency, quality, and talent development—placing our people at the center of everything we do.

🎯 Job Overview

We are looking for a Front Of House Manager to oversee the Front of House operations including staff management, client service, and quality standards. The successful candidate will ensure an outstanding guest experience, uphold service delivery, and maintain operational excellence.

🛠️ Key Responsibilities

• Lead and manage on-site front of house staff.

• Set and enforce high service delivery standards.

• Implement and monitor training programs for staff.

• Manage inventory, assets, and system controls.

• Address client feedback and resolve customer complaints.

• Maintain client satisfaction and quality control.

• Build and sustain client and customer relationships.

• Uphold Fedics Grading and operational standards.

• Lead independently and maintain consistent quality performance.

✅ Requirements

Minimum Qualifications:

• Tertiary qualification (Hospitality/Business Management) advantageous.

• 2–3 years of relevant experience in front-of-house or client-facing operations.

Key Skills:

• Excellent verbal and written communication

• Strong problem-solving and judgment

• Knowledge of Business Management principles

• Fully computer literate

• Strong attention to detail and ability to manage multiple functions

🤝 Why Join Tsebo?

• Be part of a diverse and people-focused organization

• Join a company that values internal promotion and career growth

• Make an impact by delivering excellence in client services

⚖️ Employment Equity & Policy

Tsebo is committed to Employment Equity in recruitment and to promoting from within wherever possible.
We do not charge any fees during the recruitment process. Your personal data is protected under applicable data laws.

📌 CV Writing Tips for This Role

• Highlight your experience in hospitality, front desk, or client services.

• Include achievements like improved service delivery scores or team leadership success.

• Emphasize your communication, organizational, and problem-solving skills.

• Use metrics where possible (e.g., “Managed 10+ staff”, “Reduced client complaints by 40%”).

🔎 Find similar jobs at: https://careerjunctionZA.co.za/