Front Office Receptionist at Hyatt – Apply Now!

🏨 About Hyatt Regency Cape Town

At Hyatt Regency Cape Town, hospitality is more than just service — it’s about creating memorable experiences and meaningful connections. As a proud member of the global Hyatt family, we are dedicated to fostering a dynamic and inclusive workplace where your growth and career success are genuinely supported.

Whether welcoming guests from across the world or collaborating with diverse team members, we aim to provide both comfort and excellence in everything we do.

👩‍💼 Job Summary

We are looking for an energetic and detail-oriented Front Office Receptionist/Night Shift Relief who thrives in a guest-facing role. You’ll be the first point of contact for our valued guests and play a crucial role in ensuring their experience is smooth, professional, and memorable — both day and night.

This role offers the unique opportunity to work across various shifts, including relief duties during the night shift, making it ideal for individuals who enjoy variety and autonomy.

📋 Key Responsibilities

• Warmly welcome all guests and handle check-in/check-out procedures efficiently and professionally.

• Process reservations, manage bookings, and accurately record guest information.

• Handle guest inquiries, resolve complaints, and provide personalized assistance.

• Perform night audit functions including daily reconciliations and updating records.

• Ensure the reception area is well-maintained, organized, and inviting at all times.

• Coordinate with housekeeping, concierge, and other departments for seamless service.

• Uphold safety and security protocols, especially during night shifts.

✅ Requirements

• Previous experience in hotel front office operations (essential).

• Willingness to work rotational shifts, including nights.

• Excellent interpersonal and communication skills.

• Proficiency in hotel management software such as Opera.

• Ability to work independently and remain calm under pressure.

• Presentable, reliable, and guest-service focused at all times.

💼 What You’ll Gain

• Opportunity to work with a globally renowned hospitality brand.

• Training, development, and career growth opportunities within the Hyatt group.

• A dynamic, inclusive working environment that values teamwork and respect.

• Exposure to both day and night operations for skill expansion and leadership development.

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📄 CV Tips for Front Office & Hospitality Roles

1. Start with a professional summary – Highlight your front desk or customer service experience.

2. Emphasize software knowledge – Mention systems like Opera, POS, or booking platforms.

3. Showcase soft skills – Communication, multitasking, and conflict resolution are key in hospitality.

4. Highlight achievements – For example: “Maintained a 95% customer satisfaction rating.”

5. Certifications & Training – Include any courses in hospitality, customer service, or night audit operations.

6. Tailor your CV – Use keywords from the job description to get noticed by recruiters.

7. Professional formatting – Keep your layout clean and easy to read with clear headings.

🌐 Company Website: https://www.hyatt.com